Job Description
Our Vision
At Pinnacle, our vision is to make the world reliable, one customer at a time. Reliability, to us, means customers can trust that their facilities operate when and how they are supposed to — safely, efficiently, and continuously improving.
We help our customers increase safety, efficiency, and performance by deeply understanding their goals, solving real problems, executing with discipline, and staying aligned every step of the way. This is not abstract — it is how we work, every day.
How We Work: The Pinnacle Way
Every role at Pinnacle operates within The Pinnacle Way (TPW). This is not a set of values on a wall — it is the standard by which we hire, work, and measure our success.
We Understand
We seek to understand the real goals, constraints, people, and dynamics at play — not just what is said out loud. We listen carefully, ask thoughtful questions, and adjust when our assumptions are wrong.
We Solve
We take ownership of problems. We collaborate, think creatively, and build thoughtful solutions — especially when the path forward is not obvious.
We Execute
We value disciplined execution. Our work is organized, intentional, high-quality, and delivered with consistency. We follow through and hold ourselves accountable.
We Align
We communicate clearly and proactively. We keep each other and customers informed, aligned, and never surprised by outcomes or progress.
Who Thrives at Pinnacle
Across every function, level, and role, successful Pinnacle team members consistently demonstrate these behaviors:
- Hungry – You are driven, self-motivated, and energized by meaningful work. You look for ways to contribute beyond what is asked.
- Humble – You prioritize team and customer success over personal recognition. You give credit, accept feedback, and own mistakes.
- Smart – You learn quickly, think critically, and navigate complexity with curiosity rather than intimidation.
- No Fear – You are comfortable with ambiguity, willing to take thoughtful risks, and resilient when things don’t go as planned.
These are not “nice to have” behaviors; they are essential.
Position
Senior Workday Administrator
Job Summary
The Senior Workday Administrator is responsible for the overall administration, optimization, and governance of the Workday platform. As the organization's primary Workday expert, this role oversees security, integrations, reporting, and business process configuration while driving continuous improvement and adoption of best practices. The position partners with HR and business leaders to ensure Workday effectively supports organizational objectives and workforce operations.
Job Duties
Workday Platform Ownership
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Serve as the organization's primary Workday expert and system owner, responsible for platform governance, optimization, and overall system health.
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Partner with business leaders to translate organizational needs into scalable Workday solutions and a long-term roadmap.
Business Process Optimization
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Design, audit, and improve Workday business processes to enhance efficiency, automation, compliance, and user experience.
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Drive adoption of best practices and continuous improvement across the employee lifecycle.
Security, Integrations & Compliance
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Own Workday security, access governance, integrations, and related vendor relationships.
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Ensure compliance, data integrity, system reliability, and resolution of complex security or integration issues.
Reporting & Analytics
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Develop and maintain reports, dashboards, and workforce analytics that support operational and strategic decision-making.
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Establish reporting standards and ensure data accuracy across the Workday environment.
Release Management & Documentation
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Lead Workday releases, system enhancements, and adoption of new functionality.
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Maintain process documentation, SOPs, and cross-training plans to support knowledge sharing and business continuity.
Accountabilities/Results/Success for this role
- Strategic Platform Management
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System Reliability and Integration Performance
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Data Integrity, Security and Compliance
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Operational Efficiency and Stakeholder Satisfaction
Required Qualifications/Skills/Competencies
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or a related field required.
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10+ years of progressive Workday administration and HRIS experience, including support of HCM, Talent, Recruiting, Security, Reporting, and Integrations.
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Proven success leading enterprise-wide Workday implementations, optimizations, enhancements, and transformational initiatives.
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Experience supporting complex organizations with multi-state and/or global operations.
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Expert knowledge of Workday HCM architecture, business processes, and system configuration.
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Advanced expertise in Workday Security, Reporting & Analytics, Integrations, Release Management, Talent & Recruiting, Organizational Structures, and Data Governance.
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Demonstrated ability to independently troubleshoot, analyze, and resolve complex system and business process challenges.
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Strategic mindset with the ability to align Workday capabilities and technology solutions to business objectives.
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Strong project management, prioritization, and organizational skills, with a track record of driving process improvements and governance initiatives.
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Exceptional communication, stakeholder management, and influencing skills, with the ability to lead change and build consensus across all levels of the organization.
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Workday certifications (preferred)
What We Expect From Every Pinnacle Employee
Regardless of role, title, or tenure, you will be expected to:
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Take ownership of your work and outcomes
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Seek to understand before acting
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Contribute actively to solving challenges, not just identifying them
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Execute with discipline, quality, and reliability
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Communicate clearly to maintain alignment with teammates and customers
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Demonstrate integrity, accountability, and respect in all interactions
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Continuously learn, improve, and grow — personally and professionally
What This Environment Is Not
Pinnacle may not be the right fit if you:
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Prefer rigid structure with narrowly defined responsibilities
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Avoid accountability, feedback, or ownership of outcomes
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Expect problems to be solved for you rather than with you
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Are uncomfortable operating in dynamic, evolving environments
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Prioritize personal recognition over team success
We believe clarity works both ways. Our goal is long-term mutual success — not just filling roles.
Benefits
The Complete You
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Health, vision, and dental insurance, life insurance, 401(k) matching, paid time off (PTO), paid holidays, 8 hours of volunteer paid time off (VPTO), and maternity and parental leave.
Company Celebrations
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Quarterly town hall and fellowships, length of service awards where employees receive additional paid time off and bonuses to cover travel expenses for anniversary milestone trips (5, 10, 15 and 20 years).
Working Environment
- Conditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation.
Physical Job Requirements
- Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.
Tools and PPE Requirements
- Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone.
Limitations and Disclaimer
This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.
The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.
This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.
Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.
