Job Summary:
We are looking for a proactive and detail-oriented Service Supervisor to oversee service operations, AMC management, customer coordination, documentation, and billing activities. The ideal candidate should be capable of managing service records, coordinating with Principal company, technicians and branch teams, and ensuring smooth after-sales service operations.
Key Responsibilities:
· Supervise day-to-day service operations and coordinate with the service team
· Maintain records of new machine installations, warranty status, and service history
· Track 12-month warranty and maintain the AMC (Annual Maintenance Contract) of both Private & Corporate customers.
· Manage customer database, including previous and current service records
· Follow up on AMC renewals and reconfirm service costs with customers
· Coordinate with corporate clients and service dealers
· Prepare and maintain service reports and Excel MIS
· Coordinate with Company officials on AMC contract renewals, execution, billing and collection
· Travel to meet existing customers, service partners, contractors for understanding first hand customer feedback, quality of service execution, health check of AC units to be dis continued from contract because of ageing or degradation due to wear & tear or climatic conditions, surprise check on service teams at ground for quality control
Requirements:
- Electrical or Mechanical Bachelor's degree
- Minimum 2–4 years of experience in service coordination, customer support, or service operations
- Experience in handling AMC contracts, warranty tracking, and service documentation
- Good working knowledge of MS Excel and documentation
- Strong coordination, communication, and organizational skills
- Ability to work with multiple stakeholders including customers, service engineers, dealers, and branch offices
· Self-driven with a high level of accountability and ownership
· Ability to generate new service leads, identify AMC renewal opportunities, and contribute to business development initiatives
· Good working knowledge of MS Excel and documentation
· Strong coordination, communication, customer relationship, and organizational skills
Preferred Experience:
- Air conditioning/HVAC experience
- After-sales Service Operations
- Customer Service & AMC Management
- Back Office Operations
Pay: ₹30,000.00 - ₹35,000.00 per month
Education:
Location:
- Ernakulam, Kerala (Required)
Willingness to travel:
Work Location: In person
