Position : Customer Support Executive
Experience : 1-2 yrs
Location : Daryaganj, Delhi
Working Days : 6 days (Mon - Sat)
Salary : 18k - 22k
Responsibilities:
· Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
· Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
· Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
· Address customer feedback and concerns with empathy and professionalism.
· Collaborate with cross-functional teams to ensure timely resolution of issues.
· Handle a high volume of customer contacts while maintaining quality service.
· Keep accurate records of customer interactions using our customer support software.
Required Skills and Qualifications:
- Bachelor’s degree in Business, Communication or a related field.
- 1-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
- Ability to work effectively in a team and cross-functional environment.
- Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
Apply now at [email protected] or reach at 8882815905
Pay: ₹18,000.00 - ₹22,000.00 per month
Application Question(s):
- Are you able to commute to Daryaganj, Delhi?
Education:
Experience:
- Customer Support: 1 year (Preferred)
Language:
Work Location: In person
