Job Title: Customer Support Executive (Chat / Voice / Email Support)
Location: Indore, Madhya Pradesh
Job Type: Full-time
Industry: Customer Service / BPO
Experience Required
- Freshers and experienced candidates are welcome to apply.
- Prior experience in a customer service, voice, chat, email, or BPO environment will be an advantage.
Responsibilities
- Handle customer interactions through Chat, Voice, Email, or Blended Support channels, depending on the assigned process.
- Resolve customer queries in a professional and timely manner.
- Maintain high standards of customer service and communication.
- Accurately document customer interactions and follow process guidelines.
- Meet productivity and quality targets as defined by the organization.
Requirements
- Minimum qualification: 12th Pass or equivalent.
- Good verbal and written communication skills.
- Basic computer knowledge and ability to navigate multiple applications.
- Typing speed:
- Chat / Email Support: Minimum 35 WPM preferred.
- Voice Support: Minimum 25 WPM preferred.
- Willingness to work in rotational shifts within business operating hours.
- Strong customer service orientation and problem-solving skills.
Benefits
- Structured training and onboarding.
- Career growth opportunities within the organization.
- Performance-driven work environment.
- Opportunity to gain experience in customer support operations.
Work Schedule
- 9-hour shifts, including scheduled breaks.
- Rotational shifts as per business requirements.
Pay: ₹14,000.00 - ₹19,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
