Role Summary
The Team Leader / Account Manager owns the delivery of assigned brand accounts end to end. Coordinating the Shop Ops, Affiliate, and Customer Service executives on each account, owning the client relationship, and holding the team accountable to SLAs and outcomes. The role is oversight first, execution second.
Key Responsibilities
Account Ownership
- Own the health and growth of a portfolio of brand accounts as the primary point of contact.
- Run weekly client check-ins and deliver clear, on-brand performance reporting.
- Translate client goals into a weekly and monthly delivery plan across all functions.
Team Oversight
- Coordinate and verify the work of Shop Ops, Affiliate, and Customer Service executives on each account.
- Review the daily ops log and CRMs to confirm work is done correctly, not just done.
- Allocate and prioritize work across executives and unblock them quickly.
- Triage escalations from any function and decide what reaches the client or founders.
Accountability and Reporting
- Enforce the EOD reporting cadence and hold the team to agreed SLAs.
- Surface a daily brand UP or DOWN status with reasons and the actions being taken.
- Flag delivery risks early and own the recovery plan.
Requirements
- Proven ability to manage people and hold a team to standards without daily founder involvement.
- Strong client communication and reporting skills.
- Solid understanding of the TikTok Shop ecosystem across ops, affiliate, ads, and CS.
- Calm under pressure with strong prioritization and problem-solving instincts.
Interested Candidate can email their resume at [email protected] and call us on 8866355135
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Work Location: In person
