Job Title: Customer Relationship Executive (CRE)
Job Summary:
We are looking for a Customer Relationship Executive (CRE) to manage customer interactions, address queries, collect feedback, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a customer-focused approach.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Build and maintain strong relationships with customers.
- Address customer inquiries, complaints, and service requests professionally.
- Collect customer feedback and share insights with the concerned team.
- Follow up with customers regarding services, updates, and resolutions.
- Maintain accurate customer records and update CRM/database.
- Coordinate with internal departments to resolve customer issues promptly.
- Ensure high levels of customer satisfaction and retention.
- Prepare daily and monthly customer interaction reports.
Requirements:
- Graduate in any discipline.
- 1–3 years of experience in Customer Service, Telecalling, or Customer Relationship Management.
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Basic knowledge of MS Office and CRM software.
- Ability to handle customer concerns professionally
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
