Company: Silver Storm
Location: Athirapilly, Kerala
Job Summary
Silver Storm is looking for an enthusiastic and customer-focused Telecalling Executive to join our team. The candidate will be responsible for making outbound calls, handling customer enquiries, promoting our park offerings, and assisting customers with ticketing and visit-related information.
Key Responsibilities
- Make outbound calls to prospective customers and promote Silver Storm's products, packages and offers.
- Handle incoming calls and respond to customer enquiries professionally.
- Provide accurate information regarding park tickets, packages, offers, timings, facilities and special events.
- Follow up with customers and convert enquiries into confirmed bookings.
- Maintain proper records of calls, enquiries, follow-ups and conversions.
- Understand customer requirements and recommend suitable ticket or package options.
- Coordinate with the Ticketing, Sales and Guest Relations teams when required.
- Follow up with schools, colleges, corporates, travel agencies and other potential group customers.
- Maintain good relationships with existing and prospective customers.
- Achieve assigned calling, enquiry and conversion targets.
- Handle customer concerns politely and escalate issues to the concerned department when required.
Candidate Profile
- Minimum 1–2 years of experience in Telecalling, Telesales, Customer Service or a similar role preferred.
- Freshers with good communication skills are welcome to apply.
- Excellent verbal communication and interpersonal skills.
- Pleasant, confident and energetic personality.
- Good convincing and sales skills.
- Customer-oriented approach with a positive attitude.
- Basic computer knowledge and ability to maintain call records.
- Good command of English and Malayalam.
- Knowledge of Tamil/Hindi/other regional languages will be an added advantage.
- Ability to work with targets and follow-up schedules.
Key Skills
Telecalling | Telesales | Customer Service | Lead Generation | Follow-up | Sales Conversion | Communication Skills | Customer Relationship Management | Basic Computer Skills
What We Offer
- Competitive salary
- Professional and friendly working environment
- Training and development opportunities
- Career growth opportunities
- Opportunity to work in the Hospitality, Tourism & Amusement Park industry
Join Silver Storm
If you are confident, enthusiastic, persuasive and enjoy communicating with people, this is an excellent opportunity to build your career with Silver Storm.
Apply Now and Join Our Team!
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
Work Location: In person
