We are looking for an experienced and highly motivated, confident, and sales-driven Hospitality Reservations & Sales Executive to manage guest inquiries and convert them into confirmed bookings for our premium guest houses.
This is not just a customer service role. The ideal candidate should have strong communication and sales skills, understand how to engage potential guests, handle objections, be thorough with all our properties to answer all kinds of guest questions, follow up on inquiries effectively, and maximize booking conversions.
You will primarily manage inquiries and reservations received through platforms such as Airbnb and Booking.com, ensuring every potential guest receives a prompt, professional, and persuasive response.
KEY RESPONSIBILITIES:
- Respond promptly and professionally to guest inquiries and booking requests
- Manage inquiries and reservations across Airbnb, Booking.com, and other online booking channels
- Actively convert guest inquiries into confirmed bookings.
- Follow up with potential guests to maximize booking conversion
- Answer guest questions regarding rooms, amenities, location, pricing, policies, and availability
- Handle objections and provide the right information to encourage guests to complete their bookings
- Maintain excellent response times across all booking platforms
- Monitor upcoming availability and identify opportunities to maximize occupancy
- Upsell suitable room options, extended stays, and other available services where applicable
- Coordinate with the operations and guest service teams regarding confirmed bookings and guest requirements
- Maintain accurate records of inquiries, bookings, cancellations, and follow-ups
- Work towards defined booking, occupancy, and sales conversion targets
- Ensure all communication reflects a professional, warm, and premium hospitality experience.
REQUIREMENTS:
- Experience using Airbnb, Booking.com platforms is a strong advantage
- Excellent written and spoken English
- Strong communication, persuasion, and sales skills
- Experience in hospitality, hotels, guest houses, reservations, travel, or customer sales is preferred
- Ability to respond quickly and manage multiple guest conversations simultaneously
- Strong follow-up skills and a proactive attitude
- Comfortable working with sales targets and performance-based KPIs
- Highly organized, detail-oriented, and responsible
- Basic computer and online platform proficiency
Ideal Candidate
We are looking for someone who:
- Thinks like a salesperson, not just a customer service representative
- Understands how to turn an inquiry into a confirmed booking
- Communicates confidently and professionally with guests
- Is proactive with follow-ups and does not let potential bookings go cold.
- Can handle multiple conversations while maintaining fast response times
- Takes ownership of booking conversion and occupancy goals
- Has a positive, energetic, and solution-oriented attitude
Interested candidates should contact on : 9004604577
Job Types: Full-time, Permanent
Pay: ₹15,000.00 per month
Work Location: Remote
