We are looking for a skilled Spoken English Trainer to train our dispatch support team. The trainer will focus on improving spoken fluency, listening accuracy, and professional communication — specifically for UK client interactions in a logistics and dispatch environment.
Key Responsibilities
- Assess the current English proficiency of dispatch support staff (speaking & listening)
- Design and deliver training sessions focused on spoken fluency, pronunciation, accent neutralization, and listening comprehension
- Develop industry-specific training modules using real dispatch scenarios: handling inbound calls, confirming delivery details, managing exceptions, clarifying shipment information
- Conduct role-play exercises simulating UK client calls (e.g., delivery delays, address corrections, proof of delivery)
- Train staff on British English phrases, polite formal language, and call handling etiquette
- Run listening drills using UK-accented audio clips (various regional accents)
- Provide one-on-one coaching for team members needing extra support
- Monitor progress through regular assessments and share feedback reports with management
- Required Skills & Qualifications
Education:
- Bachelor's degree in English, Linguistics, Education, or a related field
- IELTES certification (preferred)
Experience:
- 1–2 years of spoken English training experience (experience in BPO/call center training is a strong plus)
- Familiarity with UK accent and expressions is highly desirable
Key Skills:
- Exceptional spoken English with a clear, neutral-to-British accent
- Strong listening skills — ability to identify and correct common pronunciation and comprehension errors
- Experience designing role-play and scenario-based training for customer-facing roles
- Patience and ability to coach learners at different skill levels
- Basic understanding of logistics/dispatch terminology (or willingness to learn)
What We're Looking For
We don't just need someone who speaks good English — we need a trainer who can help our team confidently handle real UK client calls. The ideal candidate understands the difference between textbook English and the fast, practical English used in logistics dispatch communication.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
