Key Responsibilities of a Quality Manager
- Establish, implement, and maintain quality management systems
Oversee the lab’s overall quality system and ensure it meets NABL and ISO 15189 standards.
- Plan, conduct, and review internal audits
Identify quality gaps, non-conformities, and continuous improvement opportunities.
- Follow up on Management Review Meeting (MRM) action points
Ensure that minutes of MRM are acted upon and closed in a timely manner.
- Handle non-conformities effectively
Ensure any NCs are addressed promptly, root cause is analyzed, and action is taken.
- Communicate quality goals across all levels
Make sure staff at every level understands quality policies, lab objectives, and customer expectations.
- Control documentation and versioning
Implement structured changes in quality documents and ensure timely distribution.
- Monitor and improve quality systems
Periodically evaluate lab processes to ensure they’re functioning optimally.
- Review lab performance and testing accuracy
Monitor LJ charts, calibration data, and overall testing precision.
- Maintain all technical and quality records
Ensure secure and retrievable record-keeping as per NABL guidelines.
- Staff training and development
Identify training needs and ensure that all staff are regularly trained on quality protocols.
- Coordinate with external agencies for EQA/PT
Manage participation in external proficiency testing programs.
- Complaint management and problem-solving
Address staff concerns, errors, or client complaints effectively.
- Maintain obsolete documents for reference (for at least 2 years)
Ensure document history is preserved for audits and traceability.
Work Location: In person
