Key Responsibilities
. Process Management: Ensuring projects are Defining, documenting, and implement quality processes and procedures. Ensure strict adherence to established standards and methodologies.
. Performance Monitoring: Define and monitor project and organizational KPIs. Analyse data to identify trends, pinpoint areas for improvement, and create actionable insights for project teams and leadership.
. Compliance & Frameworks: Champion and ensure compliance with industry quality frameworks, including CMMi and ISO 9001.
. Analytics & Reporting: Utilize data analytics tools, with a strong preference for Power BI, to create detailed reports and dashboards that provide visibility into quality performance.
. Risk Management: Conduct proactive process reviews and audits to identify potential risks and establish early warning systems to mitigate issues before they impact project delivery or quality.
. Continuous Improvement: Proactively identify process gaps and opportunities for improvement. Drive initiatives to enhance efficiency, reduce defects, and improve overall project quality.
. AI Integration: Explore and leverage AI tools and technologies to automate quality processes, predict potential issues, and enhance data analysis capabilities.
Qualifications
. Experience: 15 - 17 years of experience in a quality assurance or quality management role within a software services company.
. Expertise: Proven experience in process definition, KPI definition, monitoring, and analytics.
. Certifications: Knowledge and practical experience with CMMi and ISO 9001 frameworks is essential.
. Technical Skills: Strong proficiency in data analysis and reporting tools, particularly Power BI. Exposure to AI/ML concepts and applications is a significant plus.
. Soft Skills: Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams and influence change.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
