Job Description: Waiter/Waitress
Department
Food & Beverage Operations
Job Summary
We are seeking a courteous, energetic, and customer-focused Waiter/Waitress to provide exceptional dining experiences for our guests. The ideal candidate will be responsible for taking orders, serving food and beverages, maintaining cleanliness, and ensuring excellent customer satisfaction while adhering to the organization's service standards.
Key Responsibilities
- Welcome and seat guests in a friendly and professional manner.
- Present menus, explain menu items, and make recommendations based on guest preferences.
- Accurately take food and beverage orders and communicate them to the kitchen and bar teams.
- Serve food and beverages promptly while ensuring presentation and quality standards are maintained.
- Check on guests during their meal to ensure satisfaction and address any concerns promptly.
- Process bills and payments accurately using the POS system.
- Maintain cleanliness and organization of dining areas, tables, and service stations.
- Follow food safety, hygiene, and sanitation standards at all times.
- Assist with opening and closing duties, including table setup, cleaning, and stock replenishment.
- Coordinate effectively with kitchen and service staff to ensure smooth restaurant operations.
- Handle customer complaints professionally and escalate issues when necessary.
- Promote menu specials and upsell food and beverage items where appropriate.
Qualifications
- High school diploma or equivalent.
- Prior experience in a restaurant, café, hotel, or hospitality environment is preferred.
- Freshers with excellent communication and customer service skills may also apply.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Positive attitude and professional appearance.
- Ability to work in a fast-paced environment.
- Good organizational and multitasking skills.
- Basic numerical skills for billing and cash handling.
- Team player with a willingness to learn.
- Knowledge of food safety and hygiene practices.
Working Conditions
- Flexible shifts, including weekends and public holidays.
- Prolonged standing and walking during shifts.
- Ability to lift and carry trays and restaurant supplies when required.
Performance Indicators
- Customer satisfaction and feedback.
- Order accuracy.
- Service speed and efficiency.
- Adherence to hygiene and safety standards.
- Teamwork and attendance.
- Upselling performance and service quality.
Compensation & Benefits
- Competitive salary.
- Service charge/tips (where applicable).
- Staff meals.
- Uniform provided.
- Training and career development opportunities.
- Paid leave and statutory benefits as per company policy.
Work Location: In person
