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Mutual Fund and/or Transfer Agency domain - Pune

FIS Global -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

SQL
Analysis skills
ITIL
Financial services
AI
Communication skills

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Mutual Fund and/or Transfer Agency domain

The Analyst Lead, Managed Service serves as a senior technical and operational subject matter expert responsible for the success of managed service offerings for Mutual Fund and Transfer Agency platforms. This role combines deep product support expertise, client engagement, and managed services ownership to ensure production stability, timely issue resolution, and continuous improvement.

This role functions as a recognized expert and escalation point, focusing on service excellence through process optimization, automation, and innovation. The position requires strong judgment, the ability to operate independently in complex environments, and collaboration across teams to deliver high-quality managed services outcomes.

What You Will Be Doing

Managed Services Ownership

Oversee end-to-end managed services execution, ensuring stability, availability, and performance of supported platforms
Act as a recognized subject matter expert and primary escalation point for complex production and client issues
Ensure adherence to SLAs, KPIs, and operational standards across managed services
Manage large processes or service areas with minimal oversight

Client Engagement & Incident Management

Serve as a primary support resource for clients using Mutual Fund and Transfer Agency solutions
Build and maintain strong client relationships, acting as a trusted advisor on TA workflows and operations
Handle complex and escalated client issues, own them through to resolution
Ensure clear communication and timely updates during high-impact incidents

Technical Support & Problem Resolution

Troubleshoot complex issues across fund accounting, NAV processing, transactions, pricing, corporate actions, reporting, and end-to-end TA workflows
Perform deep root cause analysis and collaborate with Product, Engineering, QA, and Operations teams to implement sustainable fixes
Independently manage and prioritize support queues and high-impact issues
Apply data analysis and SQL to investigate issues and validate outcomes

Process Optimization & Continuous Improvement

Identify opportunities for process optimization, standardization, and efficiency improvements within managed services
Drive initiatives to reduce issue recurrence and enhance operational stability
Leverage automation and emerging technologies to improve service effectiveness
Contribute to continuous improvement initiatives aligned with industry best practices

Operational Excellence & Change Management

Support release readiness, change activities, and production validation
Participate in disaster recovery and business continuity testing
Ensure adherence to incidents, problems, and change management processes
Contribute to improvements in policies, practices, and procedures

What You Bring

5+ years of experience in application, product, or technical support roles
3+ years of experience in Mutual Fund and/or Transfer Agency domain
Strong understanding of Mutual Fund lifecycle and Transfer Agency operations
Proven ability to handle complex production issues and client escalations independently
Strong analytical, problem-solving, and decision-making skills
Proficiency in data analysis and basic SQL
Ability to manage complex processes or assignments with limited oversight
Excellent written and verbal communication skills

Preferred Experience

Experience in Managed Services or Service Delivery environments
Experience supporting enterprise financial services platforms
Exposure to automation, AI-assisted support tools, or efficiency initiatives
Familiarity with ITIL processes (Incident, Problem, Change Management)

What Success Looks Like

Effective and timely resolution of complex client and production issues
Improved stability and reliability of managed services operations
Reduced recurrence of operational and data-related issues
Increased efficiency through process improvements and automation
Strong collaboration with Product, Engineering, and Operations teams
Consistent and high-quality client service delivery

Location & Work Timings

Location – Pune
Shift - 6:30 PM to 3:30 PM

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

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