bengaluru karnataka salesforce commerce (support) manager Jobs – 48 Open Jobs Today

Salesforce Commerce (Support) - Manager
Valtech Group —Bengaluru, Karnataka
- Salesforce
- Project management
- Team management
Salesforce Commerce - Release Manager
Valtech Group —Bengaluru, Karnataka
- Salesforce
- DevOps
- Project management
Salesforce Commerce (Support / Hub Support) - Lead
Valtech Group —Bengaluru, Karnataka
- Management
- Salesforce
- Leadership
Salesforce Commerce Cloud (SFCC) - B2C - Developer / Senior / Lead Developer
Valtech Group —Bengaluru, Karnataka
- Salesforce
- JavaScript
- APIs
Salesforce Commerce Cloud (SFCC) - B2C - Technical Lead
Valtech Group —Bengaluru, Karnataka
- Azure
- Salesforce
- DevOps
Lead I - Sr Salesforce Commerce Cloud Developer
UST Global —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
11d
Salesforce RCA Architect-Lead Business Transformation Architect-Sales & Services-Customer
Deloitte —Bengaluru, Karnataka
- Computer Science
- Salesforce
- ERP systems
8d
Head of Customer Experience
INSTATAIL PRODUCTS PRIVATE LIMITED —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
3d
Service Delivery Manager
Capgemini —Bengaluru, Karnataka
- Salesforce
- Java
- Continuous improvement
- Health insurance
Team Lead, Customer Success US, RBS Strategic Account Services
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Data analysis skills
Salesforce Technical - Lead Business Transformation Architect - Sales & Service - Customer
Deloitte —Bengaluru, Karnataka
- Salesforce
- Master's degree
- Analysis skills
8d
Team Lead, Customer Success, RBS Strategic Account Services US
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Bachelor's degree
Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Salesforce
- Bachelor's degree
- Leadership
Salesforce Automation QA Lead
Motorola Solutions —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Salesforce
- Java
Lead Client Services Projects (Aven Hospitality Solutions)
Sabre —Bengaluru, Karnataka
- Full-time
- Hospitality
- Salesforce
- Mentoring
Solution Architect Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Solution Architect Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Salesforce
- Analysis skills
- Project management
Agentforce Life Sciences - Manager, Technical Transformation- Sales & Service - Customer
Deloitte —Bengaluru, Karnataka
- Salesforce
- Master's degree
- Bachelor's degree
9d
Solution Architect Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Salesforce
- Analysis skills
- Project management
CS Operations Lead – Territories & Segmentation
Thomson Reuters —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- English
- Work from home

I want to receive the latest job alerts for salesforce commerce (support) manager in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

salesforce commerce (support) manager jobs near bengaluru karnataka

Head Of Customer Experience jobs in Bengaluru, Karnataka

Technical Lead jobs in Bengaluru, Karnataka

Enterprise Architect jobs in Bengaluru, Karnataka

Service Delivery Manager jobs in Bengaluru, Karnataka

Solution Architect jobs in Bengaluru, Karnataka

Life Science Consultant jobs in Bengaluru, Karnataka

Customer Success Manager jobs in Bengaluru, Karnataka

Salesforce Developer jobs in Bengaluru, Karnataka

Shift Leader jobs in Bengaluru, Karnataka

Release Manager jobs in Bengaluru, Karnataka

Quality Assurance Manager jobs in Bengaluru, Karnataka

Delivery Operations Manager jobs in Bengaluru, Karnataka

Operations Lead jobs in Bengaluru, Karnataka

Support Manager jobs in Bengaluru, Karnataka

Senior Architect jobs in Delhi, Delhi

Architect jobs in Chandigarh, Chandigarh

Interior Designer, Fresher, Architect jobs in Rajkot, Gujarat

Walk In Interview Customer Service jobs in Noida, Uttar Pradesh

React Native Developer 1 Year Experience jobs in Remote

Head Of Customer Experience jobs in Mumbai, Maharashtra

Salesforce Commerce (Support) - Manager

Valtech Group -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Jira
ITIL Certification
Salesforce
E-Commerce
Project management
Confluence
Team management
ServiceNow
Customer support
Communication skills

Full job description

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

We are looking for a Support Manager with 10 + years of experience responsible for taking care overall support services of L1, L2 and L3 teams , managing customer support, assuring that service standards are met, resolving customer issues/Critical incident management & Communication, and facilitating communication between the customer service team and the other third party stakeholders.

Also focus on continuous improvements to stabilize the platform, team efficiency by automation's, innovation and knowledge capture/retain for support team

Flexible to work on odd hours on need basis like meeting with USA business..etc. this is less frequent though (may be 1 -2 times a month)

What you do

10+ years of experience in Customer support management. Experience in handling Ecommerce support projects and technologies (SFB2C, ATG,...) Strong leadership and team management skills. Excellent organizational, communication, and stakeholder management skills. Demonstrated ability to assess risks, make informed decisions, and resolve conflicts effectively. Flexible and adaptable with right mindset to handle fast phased environment.

Preferred Qualifications:
Hands on experience with ITSM tools (Service Now), understanding of monitoring and analysis tools (Dynatrace, Grafana, Kibana, Open Search, etc.,). Familiarity with project management tools (e.g., Jira, Confluence). Certification in SFB2C, ITIL, other management certification optional.

What we ask

High quality customer service:
Ensure all customer issues/inquiries are handled promptly and professionally with the team. Leads as incident co-coordinator for critical issues P1 and driving war room till resolution and follows up on corrective/preventive actions for all critical production issues. Develop and maintain standard operating procedures for support operations. Conduct post-mortem retrospectives and drive follow-up action plans. Overseeing the daily operations of the team and making sure that all customer inquiries are addressed in a timely and efficient manner.

Communication & Reporting:
Serve as the Incident Co-coordinator for timely communication on the production issues and follow ups. Provide regular updates to customers on planned maintenance, events and production sanities. Monitor and report on key support KPIs (Incident SLAs, Backlogs, Reopen ticket%, Avg Incident Acknowledgement/Resolution time, Productivity, Shift left topics, Problem statistics, Training & Documentation) to measure success and identify improvement areas. Drive weekly, monthly and quarterly steerco meetings about support services with customer directors.

Continuous Improvement:
Drive process enhancements to streamline the support practices. Collaborate with Squads, Customers and Business IT to prioritize the problems for the production environment stability. Focus to improve team efficiency by automations, innovation and knowledge capture/retain for support team

What we offer

Joining the Valtech global team puts you in the ranks of a pioneering digital innovator worldwide. We focus on delivering quality services to clients, fostering the growth and development of our workforce. As an integral member of the team, you will have the opportunity to pave your career path while significantly contributing to our business success.

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team!

Apply Now

Refine Your Search

salesforce commerce (support) manager jobs in bengaluru karnataka

Salesforce Commerce (Support) - Manager

Salesforce Commerce - Release Manager

Salesforce Commerce (Support / Hub Support) - Lead

Salesforce Commerce Cloud (SFCC) - B2C - Developer / Senior / Lead Developer

Salesforce Commerce Cloud (SFCC) - B2C - Technical Lead

Lead I - Sr Salesforce Commerce Cloud Developer

Salesforce RCA Architect-Lead Business Transformation Architect-Sales & Services-Customer

Head of Customer Experience

Service Delivery Manager

Team Lead, Customer Success US, RBS Strategic Account Services

Salesforce Technical - Lead Business Transformation Architect - Sales & Service - Customer

Team Lead, Customer Success, RBS Strategic Account Services US

Delivery Operations Associate Manager

Salesforce Automation QA Lead

Lead Client Services Projects (Aven Hospitality Solutions)

Solution Architect Senior Manager

Solution Architect Associate Manager

Agentforce Life Sciences - Manager, Technical Transformation- Sales & Service - Customer

Solution Architect Manager

CS Operations Lead – Territories & Segmentation

I want to receive the latest job alerts for salesforce commerce (support) manager in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected