pune, maharashtra customer success manager Jobs – 872 Open Jobs Today

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Customer Success Manager

Accops
Pune, Maharashtra

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Job details

Qualifications

Business Management
Salesforce
Engineering
Upselling
Master's degree
Bachelor's degree
MIM
Virtualization
Business Administration
Cybersecurity
SaaS
Account management
MBA
Communication skills

Full job description

Education: MBA (IT)/ PGP/ PGDM

Experience: 10 years | Location: Pune

No. of Positions: 1

About the Role

As a Customer Success Manager at Accops, you will be responsible for nurturing customer relationships, ensuring product adoption, and delivering measurable business value for our customers. You will act as a key point of contact post-sales and play a pivotal role in driving customer satisfaction, retention, and growth.
This is a high-impact individual contributor role, ideal for candidates who are passionate about technology, customer value, and continuous learning.

Mandatory Requirements:

Experience in Customer Success, Account Management, Pre-sales, or Customer-Facing roles in a technology or IT/SaaS company.
Experience or interest in Virtualization, IT Security, or Cloud-based technologies is a plus.
Strong communication and relationship-building skills; able to interact confidently with mid to senior-level stakeholders.
Analytical mindset with the ability to draw insights from data and customer feedback.
Exposure to working with IT, Cybersecurity, or SaaS platforms is preferred.
Proactive, self-motivated, and eager to take ownership of customer outcomes.
Collaborative team player with a customer-first attitude.

Preferred Qualifications:

Bachelor's degree in engineering, Business, or related field.
MBA or master's degree in management/technology preferred (especially from IIMs or equivalent institutions).
Interest or background in Virtualization, IT Security, or Cloud-based technologies is a plus.
Familiarity with tools like CRM (Salesforce/Zoho), Customer Success Platforms, or data visualization tools is an advantage.

Key Responsibilities:

Develop strong relationships with assigned customers and act as their primary point of contact Post-Sales.
Understand customer goals, industry challenges, and key use cases to ensure effective onboarding and solution adoption.
Proactively monitor customer health metrics, product usage trends, and feedback to improve engagement and experience.
Conduct regular business reviews (QBRs) to share insights, gather feedback, and showcase value delivered.
Collaborate with Sales, Product, and technical teams to resolve issues, influence roadmap discussions, and align customer needs with Accops' offerings.
Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
Maintain accurate documentation of customer interactions, feedback, and engagement outcomes.

Apply Now

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