saket delhi customer success specialist Jobs – 645 Open Jobs Today

Web Operations Specialist
Sunpan —Shahpur Jat, Delhi, Delhi
- Full-time
- Computer Science
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
Area Contract Logistics Customer Retention Specialist
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Email Outreach Specialist
Synergylabs Technology —Gurugram, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Salesforce
- English
- Research
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21h
Customer Experience Planning & Engineering Specialist
FedEx AMEA —Gurugram, Haryana
- Full-time
- Analysis skills
- Project management
- Communication skills
Customer Specialist- Non Voice Servicing
Barclays —Noida, Uttar Pradesh
- Salesforce
- Banking
Sr. Aircover Specialist
Airbnb —Gurugram, Haryana
- ₹8,80,000 - ₹10,30,000 a year
- Customer service
- English
- Research
Executive Escalations Senior Associate
Airbnb —Gurugram, Haryana
- ₹10,90,000 - ₹12,40,000 a year
- Weekend availability
- Conflict management
8d
E-Commerce Product Content Coordinator (Data Focused)
Sunpan —Shahpur Jat, Delhi, Delhi
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Specialist, Car Partner Solutions, APAC (Gurgaon)
Expedia —Gurugram, Haryana
- Weekend availability
- SQL
- Analysis skills
- AI
9d
Student Success Specialist
Careerveda —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Insights & Reporting Specialist (Customer Success )
Wizikey —Gurugram, Haryana
- Full-time
- SQL
- Analysis skills
- AI
Quick apply
Customer Success Account Manager - APAC/EMEA
Adobe —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Sales
- AI
- Communication skills
Assitant manager - FP&A
TGBPL TP India - GBS —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Decision Analyst
Barclays —Gurugram, Haryana
- Administrative experience
- SQL
- Machine learning
Supply Chain Planner
Medtronic —Gurugram, Haryana
- Full-time
- Bachelor's degree
BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
14d
Customer Service & Operations Analyst - Anti-Money Laundering (6 months)
National Westminster Bank PLC —Gurugram, Haryana
- From ₹27,090 a month
- Full-time
- Financial services
- Communication skills
- Banking
9h
Business Intelligence Specialist (F/M/D)
E&P Consulting —Gurugram, Haryana
- ERP systems
- English
- Databases
Consulting and Solutioning Manager
TGBPL TP India - IBU —Gurugram, Haryana
- Remote
- Work from home
Financial Plan & Analysis Specialist
Accenture —Gurugram, Haryana
- Full-time
- Finance

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Web Operations Specialist

Sunpan -
Shahpur Jat, Delhi, Delhi

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Jira
Web accessibility
Computer Science
SAP
Magento
English
Master's degree
Project management
Bachelor's degree
SEO
B2B
WCAG
Agile
Copywriting
Information Technology

Full job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for four consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Marketing Team in the role of Web Operations Specialist. Reporting to the Marketing Director, Digital & Communications, this role is responsible for managing the day-to-day operations of the company website and the customer portal. This role bridges technical website management with project management and collaboration with internal and external stakeholders to ensure site integrity for an optimized and engaging user experience. To align with corporate headquarters and ensure the timely delivery of project deliverables, this role will be required to work during EST hours.

About The Role:

Website Management:
- Oversee daily operations of the website, collaborating with web development agencies to plan and implement site enhancements.
- Conduct UAT and provide timely feedback to web development agencies to adhere to release schedules.
- Ensure site stability post-release and work with web agency to address any issues.
- Promptly address customer and staff issues related to website or customer portal access, product visibility, pricing or inventory discrepancies through effective and professional communication.
- Curate product presentation using digital merchandising tactics in collaboration with cross-functional teams (Marketing, Product, Creative, Sales, and Inventory).
- Work closely with UX/UI designer and the web agency to implement the redesign of key web pages while conforming to WCAG accessibility guidelines.
- Monitor, maintain, and optimize site SEO performance in coordination with the copywriting team.
- Develop and execute a web content calendar to refresh site content and support product launches, trends, and marketing campaigns.
- Conduct regular site checks, audits, and QA to ensure content accuracy and site functionality.
- Update and maintain user manuals for the website and the customer portal.
- Optimize user experience using customer journey mapping, defined personas, and personalization techniques.
- Provide regular reports on website performance including but not limited to top search terms, website traffic trends, user behaviour, SEO keyword ranking among others.

Research and Innovation:
- Monitor competitor websites and communication strategies to identify trends and recommend new tools and functionalities.
- Present ideas to enhance the website’s features and functionality based on competitive research and customer feedback.
- Stay informed on industry trends to contribute ideas for innovative design concepts and marketing strategies.

Other Duties:

- Perform ad hoc tasks as assigned to support evolving business needs.

Let's Talk About You:

At least 3 years work experience managing websites for large organisations, preferably in the B2B space
Knowledge and experience working with Shopify B2B, Magento, SAP, Jira, Teamwork and Asana.
Experience working with website developers and e-commerce agencies in Agile format.
Highly organised, detail-oriented, and deadline-driven with the ability to work under tight deadlines and shifting priorities.
Collaborative team player with the ability to give and receive constructive feedback and incorporate best practices in your work.
Proficiency in English with the ability to communicate (written and verbal) clearly and professionally with internal and external stakeholders.
Motivated self-starter with the ability to work independently and in a team setting.
Research-driven mindset who takes ownership of projects.
Knowledge of SEO and website best practices.
Bachelor's and/or Master’s in degree in Computer Science or Information Technology and adept at project management.

Please note that this role will begin as a remote position; however, on-site presence will be required in the near future once our office is established in the Delhi area

Benefits We Offer:

Generous Paid Time Off
Comprehensive Extended Health Care– Includes medical, dental, vision, and Family Coverage.
Monthly Meal Vouchers
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

Quick apply

Refine Your Search

customer success specialist jobs in saket delhi

Web Operations Specialist

Area Contract Logistics Customer Retention Specialist

Email Outreach Specialist

Customer Experience Planning & Engineering Specialist

Customer Specialist- Non Voice Servicing

Sr. Aircover Specialist

Executive Escalations Senior Associate

E-Commerce Product Content Coordinator (Data Focused)

Specialist, Car Partner Solutions, APAC (Gurgaon)

Student Success Specialist

Insights & Reporting Specialist (Customer Success )

Customer Success Account Manager - APAC/EMEA

Assitant manager - FP&A

Decision Analyst

Supply Chain Planner

BPO Business Support Specialist

Customer Service & Operations Analyst - Anti-Money Laundering (6 months)

Business Intelligence Specialist (F/M/D)

Consulting and Solutioning Manager

Financial Plan & Analysis Specialist

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