Noida Uttar Pradesh Mentor city Jobs – 73 Open Jobs Today

City Manager -Customer Experience
UniLiv —Noida, Uttar Pradesh
- ₹40,000 - ₹50,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Quick apply
Chief Financial Officer
Accounts NextGen —Noida, Uttar Pradesh
- Full-time
- Finance
- Master's degree
- Accounting
9d
Delivery Head
Rezo.ai. —Noida, Uttar Pradesh
- Full-time
- Management
- Computer Science
- Engineering
Team Leader
Moneytree Realty Services —Noida, Uttar Pradesh
- ₹3,00,000 - ₹10,00,000 a year
- Presentation skills
- Communication skills
Sales Team Leader / Immediate Hiring
Delhi Eduskills —Noida, Uttar Pradesh
- ₹40,000 - ₹70,000 a month
- Full-time
- Master's degree
- Analysis skills
- Supervising experience
Quick apply
Sales President
Market Times TV —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
Talent Acquisition Manager
UniLiv —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
Event Manager
TEDxGateway —South East District, Delhi
- ₹50,000 - ₹60,000 a year
- Full-time
- English
- Leadership
Quick apply
Reasoning Faculty-SSC/BANK
Taiyari Karo Institute Pvt Ltd —Laxmi Nagar, Delhi, Delhi
- ₹200 - ₹300 an hour
- English
- Bachelor's degree
- In-person
Quick apply
Autonomous Networks Consultant
Ericsson —Noida, Uttar Pradesh
- DevOps
- Engineering
- Master's degree
Associate Trainee- Drafting
Arctic Invent —Noida, Uttar Pradesh
- Full-time
- Doctoral degree
- Computer Science
- English
Technical Lead - Power BI
Nucleus Software —Noida, Uttar Pradesh
- Computer Science
- Master's degree
- SQL
14d
IP Attorney
Arctic Invent —Noida, Uttar Pradesh
- Full-time
Sr. Business Development Associate
Skillinabox Learning Solutions Pvt. Ltd. —Noida, Uttar Pradesh
- ₹3,50,000 - ₹4,60,000 a year
- Email
- Sales
- Business development
- Bachelor's degree
Quick apply
8d
AI Solution Lead
Ericsson —Noida, Uttar Pradesh
- Azure
- Doctoral degree
- Computer Science
Wintel and Active Directory Admin
RMSI —Noida, Uttar Pradesh
- Full-time
- Azure
- System design
- Windows
Team Lead- Earth
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- English
- Master's degree
Hiring - Hair Trainer Noida
Lakme Academy Powered by Aptech —Noida, Uttar Pradesh
- ₹25,000 - ₹45,000 a month
- Full-time
- Hair styling
- Classroom experience
- In-person
Quick apply
Associate/Senior Associate - BDG/4760 - Technology Services
BDO India —Noida, Uttar Pradesh
- Oracle
- Management
- Computer Science
Head – Drainage
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Master's degree
- Bachelor's degree

I want to receive the latest job alerts for mentor city in noida uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mentor city jobs near noida uttar pradesh

Sales Team Leader jobs in Noida, Uttar Pradesh

Faculty jobs in Laxmi Nagar, Delhi, Delhi

Talent Acquisition Manager jobs in Noida, Uttar Pradesh

Trainer jobs in Noida, Uttar Pradesh

Customer Experience Specialist jobs in Noida, Uttar Pradesh

Chief Financial Officer jobs in Noida, Uttar Pradesh

Business Development Executive jobs in Noida, Uttar Pradesh

Technical Lead jobs in Noida, Uttar Pradesh

Sales Team Leader jobs in Kochi, Kerala

Team Leader jobs in Mohali, Punjab

Sales Team Leader jobs in Yelahanka, Bengaluru, Karnataka

Team Leader, Bpo jobs in Kolkata, West Bengal

Sales Girl jobs in Noida, Uttar Pradesh

Sales Team Leader jobs in Navi Mumbai, Maharashtra

Sales jobs in Jharsuguda, Orissa

Management Faculty, Guest Faculty jobs in Delhi

Tax Faculty jobs in Delhi, Delhi

Neet Faculty, Botany jobs in Tamil Nadu

Reasoning Faculty, Quants jobs in Uttar Pradesh

Online Teaching,neet Biology Faculty jobs in Bengaluru, Karnataka

City Manager -Customer Experience

UniLiv
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹40,000 - ₹50,000 a month

Qualifications

Hospitality
Operations management
Facilities management
Master's degree
Analysis skills
Bachelor's degree
Team management
Hospitality Management
Customer support
Business Administration
Communication skills
Hospitality management

Full job description

City Manager - Customer Experience

Location: Delhi NCR
Department: Customer Experience
Employment Type: Full-Time
Experience Required: 4–8 Years
Industry Preference: Hospitality / Student Housing / Facility Management / Service Industry / Operations

About the Role

We are looking for a highly proactive, operationally strong, and customer-focused City Manager to oversee service quality, complaint resolution governance, operational audits, and team capability development across all city operations.

The ideal candidate will be responsible for ensuring operational excellence across sites, maintaining premium customer experience standards, driving audit compliance, and ensuring all customer complaints and escalations are resolved within defined TATs.

This role requires a strong blend of operations management, customer handling, quality auditing, escalation management, and team training expertise. The candidate must possess exceptional communication skills, leadership abilities, and a strong ownership mindset to manage city-wide operational quality standards efficiently.

Key Responsibilities
City Operations & Site Quality Management

Conduct regular operational and quality audits across all properties/sites within the city
Ensure all sites maintain company-defined operational standards, SOP compliance, hygiene standards, and customer experience benchmarks
Identify operational gaps, service inconsistencies, and compliance issues through structured audits and inspections
Prepare detailed audit reports, corrective action plans, and operational improvement recommendations
Coordinate closely with site teams and operations stakeholders to ensure timely closure of audit findings and operational gaps
Monitor overall property performance and ensure service consistency across all city locations

Customer Complaint & Escalation Management

Oversee all customer complaints and escalations across city operations
Ensure all customer concerns are addressed and resolved within defined TATs
Personally interact with customers in critical escalation scenarios to ensure effective issue resolution and customer satisfaction
Maintain strong escalation governance and ensure smooth coordination between support teams, operations teams, and site teams
Analyze recurring complaint trends and implement preventive and corrective action plans
Drive a strong customer-first culture across city operations

Team Training & Quality Excellence

Conduct regular training sessions for customer support teams and site operations staff
Train teams on SOP adherence, customer communication, escalation handling, professionalism, and service excellence standards
Develop audit frameworks, quality scorecards, process guidelines, and training modules
Monitor team performance through audits, reviews, and quality evaluations
Coach and mentor teams to improve operational discipline and customer interaction quality
Ensure all teams are aligned with organizational service and operational excellence standards

Required Skills & Competencies

Strong operational management and site audit expertise
Excellent customer handling and escalation resolution abilities
Exceptional communication and interpersonal skills
Strong leadership and team management capabilities
Ability to manage multiple sites and operational stakeholders simultaneously
High ownership mindset with strong attention to detail
Strong analytical, reporting, and problem-solving skills
Experience in training, coaching, and quality governance
Ability to work in fast-paced operational environments

Preferred Qualifications

Bachelor’s degree in Hospitality, Business Administration, Operations, or related field
Experience in Hospitality, PG Operations, Facility Management, Customer Experience, or Operations preferred
Prior experience in Quality Audits, Customer Escalation Management, or Multi-site Operations Management preferred

Key Performance Indicators (KPIs)

Audit Compliance Scores
Complaint Resolution TAT
Customer Satisfaction (CSAT)
Escalation Closure Efficiency
Reduction in Repeat Complaints
Site Operational Quality Scores
SOP Adherence Across Properties
Team Training & Performance Improvement Metrics

What We’re Looking For

We are seeking a highly accountable and execution-driven professional who can maintain operational excellence across the city while ensuring superior customer experiences at every touchpoint.

The ideal candidate should be capable of driving operational discipline, conducting detailed site audits, resolving escalations effectively, and building a high-performance service culture across teams and properties.

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

Do you have experience in handling customer escalations and complaint resolution across multiple sites or operations?
How many years of experience do you have in Operations, Customer Experience, or Hospitality Management?
Have you conducted operational/site audits in your previous organization?
Do you have experience in training and managing operations or customer support teams?
Have you worked on TAT-based complaint resolution management?
Which industries have you previously worked in?

(Hospitality / PG Operations / Facility Management / Customer Support / Service Industry / Other)

Do you have experience in preparing audit reports and operational improvement plans?
What is your notice period or earliest joining availability?
Are you comfortable working in a fast-paced and field-oriented operational environment?
Are you comfortable with the INR 40,000 – 50,000 salary range for this role?

Work Location: In person

Quick apply

Refine Your Search

mentor city jobs in noida uttar pradesh

City Manager -Customer Experience

Chief Financial Officer

Delivery Head

Team Leader

Sales Team Leader / Immediate Hiring

Sales President

Talent Acquisition Manager

Event Manager

Reasoning Faculty-SSC/BANK

Autonomous Networks Consultant

Associate Trainee- Drafting

Technical Lead - Power BI

IP Attorney

Sr. Business Development Associate

AI Solution Lead

Wintel and Active Directory Admin

Team Lead- Earth

Hiring - Hair Trainer Noida

Associate/Senior Associate - BDG/4760 - Technology Services

Head – Drainage

I want to receive the latest job alerts for mentor city in noida uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected