dwarka delhi delhi relations officer Jobs – 75 Open Jobs Today

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Customer Relations Officer
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Relationship Manager - Branch
Standard Chartered —Dindarput, Delhi
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Council for Robotics & Automation (AICRA) —Delhi, Delhi
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Associate Director - Affluent Relations

Standard Chartered -
Dindarput, Delhi

Apply Now

Job details

Permanent
2 hours ago

Benefits

Health insurance
Paid sick time

Qualifications

Knowledge management
Sales
Master's degree
Sales
Communication skills
Banking

Full job description

Requisition Number: 55165

Job Location: Delhi, IND

Global Grade: Band 6

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 29/05/2026

Posting End Date: 11/06/2026

Job Summary

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

Key Responsibilities

Maximize sales performance to achieve revenue targets for self and branch through liability products such as current accounts, savings, and term deposits, as well as wealth management and asset-related products (secured and unsecured).
Generate new business through sales promotions, outbound marketing calls, presentations, and in-branch customer interactions.
Participate actively in branch sales planning to develop action plans for meeting targets.
Maintain awareness of the bank’s mis-selling and sales policies and ensure adherence at all times.
Ensure a high level of customer service in the branch and effectively manage difficult customer situations.
Ensure compliance with internal and external guidelines to minimize audit comments and inspection issues.
Process transactions accurately and with commitment to satisfy customer needs.
Verify validity and completeness of processed transactions and ensure that any concessions related to exchange rates, fees, or charges are authorized by appropriate authorities.
Adhere to established processes, facilitate first-time resolution, and minimize rejections and customer complaints.
Monitor customer satisfaction survey ratings, net promoter scores, and other feedback to ensure continuous improvement and maintain quality service.
Take responsibility for general reconciliation and control activities.
Identify opportunities to improve operational efficiency and control costs to meet budget targets.

Be multi-skilled to handle all types of transactions and services within the bank.
Manage customer base growth and attrition, facilitate customer up-streaming, and improve product penetration per customer.
Stay fully informed of policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD, and money laundering prevention, ensuring ongoing compliance and immediate reporting of suspicious transactions to supervising officers.
Manage branch premises including merchandising, housekeeping, and store management to ensure upkeep and maintenance.
Take responsibility for health and safety by:
- Taking reasonable care for the health and safety of co-workers and others affected by your actions or omissions.
- Cooperating with management to support and promote workplace health and safety.
- Ensuring your actions do not put others at risk and working in a healthy and safe manner.
- Encouraging others to work safely and healthily.
- Reporting all accidents, incidents, and workplace hazards to management.

Risk Management

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same

Read, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Diligent & Punctual
Knowledgeable about the role
Certified with relevant courses
Confident
Fluent in Language
Good Sales exposure
Banking Exposure
Management Information Skills
Good Interpersonal Skills
Customer and Service Oriented

Qualifications

Post Graduate, consistent academic career
Extensive sales experience (2 to 5 years)
Sales focused and highly target oriented
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Banking knowledge
Management Information Skills
Good Interpersonal Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Apply Now

Refine Your Search

relations officer jobs in dwarka delhi delhi

Associate Director - Affluent Relations

Sr. Relationship Manager - Affluent Relations

Director - Affluent Relations

News Anchor Journalist, Public Relations Officer

Department of Home Affairs - Visa Officer (B)

Senior Relationship Manager

Chief Financial Officer (CFO)

Principal Relationship Manager

Priority Relationship Manager - Distribution Network

Chief Operating Officer (COO)

Chief Financial Officer (CFO)

Customer Relations Officer

Relationship Manager - Branch

management trainee record to report

Management Trainee RTR

Director - HealthTech Mission

Officer, Data and Visualisation

Project Management Officer (PMO)

CEO

Director - National Mission of Artificial Intelligence

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