kolkata west bengal technical analyst Jobs – 150 Open Jobs Today

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata
Skill Lab Services —Kolkata, West Bengal
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
8d
Analyst I, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Systems Analyst
Xerox —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
Business Analyst
SuperProcure —Kolkata, West Bengal
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
Quick apply
Cybersecurity Analyst
Capgemini —Kolkata, West Bengal
Technical Data Analyst
PMR Support and Services —Shyambazar, Kolkata, West Bengal
- ₹11,000 - ₹12,000 a month
- Full-time
- Data analysis skills
- Analysis skills
- Computer skills
Quick apply
RR-0249784/Sr Analyst II Software Engineering
DXC Technology —Kolkata, West Bengal
- Full-time
- Analysis skills
- Bachelor's degree
- Software development
MANAGEMENT TRAINEE
SPML Infra —Kolkata, West Bengal
- ₹5,50,000 - ₹6,50,000 a year
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
DLP Analyst
Ericsson —Kolkata, West Bengal
- Computer Science
- Analysis skills
- Bachelor's degree
4d
Business Analyst
Accenture —Kolkata, West Bengal
- Full-time
Mcom / MBA Finance
eDominer Technologies PVT LTD —Kolkata, West Bengal
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
6h
Analyst II, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Data Analyst
Applied Research Works —Kolkata, West Bengal
- Computer Science
- Master's degree
- SQL
- Health insurance
- Food provided
Quick apply
Financial Analyst Record to Report
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Trading Trainer
Switch Digits LLP —Kolkata, West Bengal
- Up to ₹80,000 a month
- Full-time
- Hybrid work
- English
- Research
- Finance
- Flexible schedule
Quick apply
Business Analyst
Ergode —Kolkata, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
Quick apply
SEO Analyst
Coders Mind —Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
Business Analyst Consultant
Sundew —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Junior Financial Analyst
Clinisys —Kolkata, West Bengal
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
Project Manager
Weavers Web Solutions Pvt. Ltd —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Azure
- Java
- Project management
- Flexible schedule
Quick apply

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Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Skill Lab Services
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹20,00,000 a year
8 days ago

Qualifications

ITIL Certification
Azure
Incident management
Customer service
Technical support
Analysis skills
IT support
Communication skills
Active Directory
Intune

Full job description

Job Summary:

We are hiring a Service Desk Analyst – Senior with strong experience in enterprise IT support, incident management, and customer-focused technical troubleshooting. The ideal candidate should possess hands-on expertise in handling complex incidents, coordinating with technical resolver teams, and delivering high-quality frontline IT support across enterprise environments. The role requires strong communication skills, SLA management capabilities, and expertise in Microsoft 365 ecosystem and endpoint management tools.

Role & Responsibilities:

· Provide frontline technical support for incidents and service requests across multiple support channels including telephone, remote support, and ITSM tools

· Handle incident lifecycle management from initiation through resolution and confirmed closure

· Diagnose and troubleshoot technically complex issues beyond standard procedures where feasible

· Coordinate with Level 2/3 teams, vendors, and resolver groups for timely issue resolution

· Ensure incidents and service requests are logged, prioritised, categorised, and routed as per SLA processes

· Monitor SLA compliance and proactively escalate risks impacting service delivery

· Provide timely updates and communication to users, stakeholders, and technical teams

· Participate in major incident coordination and support service restoration activities

· Assist in handling VIP users, escalated incidents, and customer-critical business functions

· Translate technical issues into business-friendly communication for end users and stakeholders

· Maintain high-quality documentation for incidents, troubleshooting, and resolutions

· Create and update knowledge base articles and reusable troubleshooting documentation

· Support continuous service improvement and knowledge management initiatives

· Provide informal technical guidance and support to junior team members

· Participate in after-hours support, on-call, and rostered shift coverage as required

Technical Skills Required:

· Strong experience in Service Desk / Technical Support roles within enterprise or MSP environments

· Hands-on expertise in Microsoft 365 support and administration

· Strong knowledge of Entra ID (Azure Active Directory) and identity management

· Experience with Intune, Autopilot, endpoint management, and device administration

· Familiarity with ITSM tools such as HaloITSM or similar ticketing platforms

· Strong troubleshooting and analytical problem-solving skills

· Understanding of incident management, SLA tracking, and service restoration processes

· Experience handling major incidents and coordinating with resolver teams

· Ability to manage customer communication and expectation handling professionally

· Knowledge of remote support tools, monitoring tools, and RMM platforms

· ITIL Foundation certification preferred

· Excellent verbal and written communication skills

· Ability to work under pressure in high-priority incident environments

· Strong customer service orientation and stakeholder management capability

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical analyst jobs in kolkata west bengal

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Analyst I, IM Engineering

Systems Analyst

Business Analyst

Cybersecurity Analyst

Technical Data Analyst

RR-0249784/Sr Analyst II Software Engineering

MANAGEMENT TRAINEE

DLP Analyst

Business Analyst

Mcom / MBA Finance

Analyst II, IM Engineering

Data Analyst

Financial Analyst Record to Report

Trading Trainer

Business Analyst

SEO Analyst

Business Analyst Consultant

Junior Financial Analyst

Project Manager

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