kolkata west bengal senior analyst Jobs – 144 Open Jobs Today

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata
Skill Lab Services —Kolkata, West Bengal
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
8d
Senior Business Analyst
Whole9yards Global E-Com Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
SCO-Procurement CLM-Senior
EY —Kolkata, West Bengal
3d
Senior Data Analyst
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Engineering
- Master's degree
- SQL
Senior Quality Analyst
PCI Cables Industries Pvt Ltd —Dankuni, Kolkata, West Bengal
- ₹70,000 - ₹90,000 a month
- Full-time
- Data analysis skills
- Master's degree
- Quality control
Quick apply
Sr. Relationship Manager - Wealth - Kolkata Park Plaza (Part 02) - MM*
TATA Capital —Kolkata, West Bengal
- Full-time
Senior Business Analyst
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst I, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Senior Manager – Fraud Investigation & Risk Control – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
Senior Analyst - Banking Operations
A One Advisory —Kolkata, West Bengal
- Finance
- Master's degree
- Analysis skills
Quick apply
7d
Delivery Operations Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Systems Analyst
Xerox —Kolkata, West Bengal
- Full-time
- Computer Science
- Bachelor's degree
Project Manager
Weavers Web Solutions Pvt. Ltd —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Azure
- Java
- Project management
- Flexible schedule
Quick apply
Sr AR Analyst
Capgemini —Kolkata, West Bengal
- Microsoft Excel
- Oracle
- Data entry
3d
Business Analyst Consultant
Sundew —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Senior Manager - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- ERP systems
Quick apply
Research Analyst
Altius Investech Pvt. Ltd. —Salt Lake, Kolkata, West Bengal
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Pre-Sales Manager (Senior Business Analyst)
Unified Infotech —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Management Trainee
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Senior Principal Consultant, Technical PM with Databricks knowledge
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply

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Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Skill Lab Services
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹20,00,000 a year
8 days ago

Qualifications

ITIL Certification
Azure
Incident management
Customer service
Technical support
Analysis skills
IT support
Communication skills
Active Directory
Intune

Full job description

Job Summary:

We are hiring a Service Desk Analyst – Senior with strong experience in enterprise IT support, incident management, and customer-focused technical troubleshooting. The ideal candidate should possess hands-on expertise in handling complex incidents, coordinating with technical resolver teams, and delivering high-quality frontline IT support across enterprise environments. The role requires strong communication skills, SLA management capabilities, and expertise in Microsoft 365 ecosystem and endpoint management tools.

Role & Responsibilities:

· Provide frontline technical support for incidents and service requests across multiple support channels including telephone, remote support, and ITSM tools

· Handle incident lifecycle management from initiation through resolution and confirmed closure

· Diagnose and troubleshoot technically complex issues beyond standard procedures where feasible

· Coordinate with Level 2/3 teams, vendors, and resolver groups for timely issue resolution

· Ensure incidents and service requests are logged, prioritised, categorised, and routed as per SLA processes

· Monitor SLA compliance and proactively escalate risks impacting service delivery

· Provide timely updates and communication to users, stakeholders, and technical teams

· Participate in major incident coordination and support service restoration activities

· Assist in handling VIP users, escalated incidents, and customer-critical business functions

· Translate technical issues into business-friendly communication for end users and stakeholders

· Maintain high-quality documentation for incidents, troubleshooting, and resolutions

· Create and update knowledge base articles and reusable troubleshooting documentation

· Support continuous service improvement and knowledge management initiatives

· Provide informal technical guidance and support to junior team members

· Participate in after-hours support, on-call, and rostered shift coverage as required

Technical Skills Required:

· Strong experience in Service Desk / Technical Support roles within enterprise or MSP environments

· Hands-on expertise in Microsoft 365 support and administration

· Strong knowledge of Entra ID (Azure Active Directory) and identity management

· Experience with Intune, Autopilot, endpoint management, and device administration

· Familiarity with ITSM tools such as HaloITSM or similar ticketing platforms

· Strong troubleshooting and analytical problem-solving skills

· Understanding of incident management, SLA tracking, and service restoration processes

· Experience handling major incidents and coordinating with resolver teams

· Ability to manage customer communication and expectation handling professionally

· Knowledge of remote support tools, monitoring tools, and RMM platforms

· ITIL Foundation certification preferred

· Excellent verbal and written communication skills

· Ability to work under pressure in high-priority incident environments

· Strong customer service orientation and stakeholder management capability

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior analyst jobs in kolkata west bengal

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Senior Business Analyst

SCO-Procurement CLM-Senior

Senior Data Analyst

Senior Quality Analyst

Sr. Relationship Manager - Wealth - Kolkata Park Plaza (Part 02) - MM*

Senior Business Analyst

Analyst I, IM Engineering

Senior Manager – Fraud Investigation & Risk Control – Kolkata

Senior Analyst - Banking Operations

Delivery Operations Senior Analyst

Systems Analyst

Project Manager

Sr AR Analyst

Business Analyst Consultant

Senior Manager - RTR

Research Analyst

Pre-Sales Manager (Senior Business Analyst)

Management Trainee

Senior Principal Consultant, Technical PM with Databricks knowledge

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