Wipro bpo Jobs

Team Leader
Wipro Limited —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Management
WE_ WASE
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
- SDLC
LEAD ADMINISTRATOR L1
Wipro Limited —Gurugram, Haryana
- AWS
PYTHON AUTOMATION/PYTEST
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
- APIs
- Python
Account Executive
Wipro Limited —Kuala, Rajasthan
- Management
5d
DEVOPS ENGINEER
Wipro Limited —Bengaluru, Karnataka
- Remote
- Azure
- DevOps
- AWS
- Work from home
5d
SAP FICO CONSULTANAT
Wipro Limited —Bengaluru, Karnataka
- Machine learning
- APIs
- Agile
ACCOUNT DELIVERY HEAD (ADH) L2
Wipro Limited —Kochi, Kerala
- Agile
1d
Administrator - Confluent Kafka Data Streaming Platform
Wipro Limited —Bengaluru, Karnataka
- Project management
8d
Java Backend + GCP
Wipro Limited —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Java
4h
star
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
- SDLC
22h
Solution Manager L4
Wipro Limited —Greater Noida, Uttar Pradesh
- Project management
- Time management
8d
SAP Hana Security
Wipro Limited —Pune, Maharashtra
- Rotational shift
8d
Assistant Deal Execution Manager - EMR
Wipro Limited —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
DEVELOPER L3
Wipro Limited —Bengaluru, Karnataka
- C++
10h
PLATFORM DEV ARCHITECT L2
Wipro Limited —Hyderabad, Telangana
1d
CONFIGURATOR L4
Wipro Limited —Chennai, Tamil Nadu
9d
Practice Specialist L4
Wipro Limited —Mumbai, Maharashtra
- English
- Master's degree
- Business Administration
TOOLS ENGINEER L2
Wipro Limited —Coimbatore, Tamil Nadu
1d

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WE_ WASE
Wipro Limited —Bengaluru, Karnataka
Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution. Participating in continuing education and training to remain…

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Team Leader

Wipro Limited -
Hyderabad, Telangana

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Management
Microsoft Office
Analysis skills
Quality assurance
Communication skills
GIS

Full job description

Job Description

Job Title: Team Leader

City: Hyderabad

State/Province: Telangana

Posting Start Date: 6/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

PRINCIPAL RESPONSIBLITIES:

As an FLM or Team Lead (TL), you lead and manage a team of production specialists in assigned queue/ process and build a healthy & productive work environment. You are responsible for meeting the assigned productivity and quality targets for the team, which includes driving performance through CPMs, quality, compliance metrics and employee’s engagement & retention. You also mentor and troubleshoot team issues as first level of escalation.

Responsible for managing team of Production Specialist

Responsible for responding back to the client and internal stakeholders in an efficient and professional manner

- Handles and resolves customer complaints- identify and escalate priority issues

Build a strong personal customer rapport and establish engagement to drive positive customer experience

Ensures compliance with all company and departmental policies, procedures, and guidelines

Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization

Identify coaching needs for the team members and providing required support and follow-up on a timely basis

- Data Analysis - Analysing data short-term long-term trends, report generation, graphical representation, business analytics report, management reports

- Data Reporting - Create and Maintain Location customer facing reports & Dashboards

Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition

Identify the challenges in meeting CPMs and work on action plan. Effectively communicate with Client / End Users

Understands Quality Assurance from Operations perspective

Understands vulnerabilities of products and services and works towards ZERO penalties

Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

Oversee the end-to-end management of the Quality Assurance Specialists team

Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement

Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations

CRITICAL SKILLS REQUIRED:

Must Have:

Operating procedures

Service Levels

Process metrics

Coaching Skills

Eye for detail

People Management and Performance Management

Analytical Reasoning

MIS awareness

Escalation guidelines

Regulatory requirements

Proficient with MS Office (Word, Excel, PowerPoint)

Behavioural Skills and Attributes:

Has the ability to make judgements based on practice and previous experience

Excellent communication skills in order to provide client service

Good listener and communicator who effectively conveys information verbally and in writing

Strong interpersonal and people management skills

Possess an ability to manage large and complex teams

Be able to work and communicate with the people across organizational units, clients, Onshore counterparts, and other related teams

Strong analytical skills with an ability to solve issues with a win-win negotiation approach

Demonstrated and promote exceptional client service and the concept of clint delight

Have an attitude to coach, groom, develop and mentor people

Effectively plan leaves of the team ensuring business is not impacted

Be a good decision maker

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

Team Leader

WE_ WASE

LEAD ADMINISTRATOR L1

PYTHON AUTOMATION/PYTEST

Account Executive

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SAP FICO CONSULTANAT

ACCOUNT DELIVERY HEAD (ADH) L2

Administrator - Confluent Kafka Data Streaming Platform

Java Backend + GCP

star

Solution Manager L4

SAP Hana Security

Assistant Deal Execution Manager - EMR

DEVELOPER L3

PLATFORM DEV ARCHITECT L2

CONFIGURATOR L4

Practice Specialist L4

TOOLS ENGINEER L2

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