Bengaluru Karnataka Help desk analyst Jobs – 72 Open Jobs Today

Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
IT Global Support Services Analyst
Jacobs —Bengaluru, Karnataka
- Windows
- Microsoft Office
- Administrative experience
11d
Product Support Analyst
Infor —Bengaluru, Karnataka
- Software troubleshooting
- Customer service
- Writing skills
Associate Service Desk Analyst
HealthEdge —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
5d
Service Desk Analyst
iManage —Bengaluru, Karnataka
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Paid time off
- Flexible schedule
Quick apply
Support Analyst - Mercury
ALSTOM —Bengaluru, Karnataka
- Full-time
- Engineering
- English
- Finance
3d
Support Engineer
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Software troubleshooting
- English
Associate, Cyber Risk
Kroll —Bengaluru, Karnataka
- Full-time
- Windows
- Analysis skills
- Project management
IT Technical Support Analyst
Sartorius —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
Associate- IT Global Service Management
Momentive —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst - Service Desk 5B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
4d
Quality Analyst
Zones —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
- Health insurance
- Life insurance
Quick apply
Helpdesk Analyst - Fluency in English and Spanish
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Spanish
- English
- Bachelor's degree
Analyst, Data Interchange and Development
Magna —Bengaluru, Karnataka
- Weekend availability
- Customer service
- English
- IT
- Flexible schedule
Sr Lead, Service Delivery - IT Service Desk
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Windows
- Communication skills
End User Support
NEC Software Solutions (India) —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
Analyst, GBS Support Center
Herbalife —Bengaluru, Karnataka
- Full-time
- Spanish
- Oracle
- English
Senior Analyst - FMO Derivative Operations
Standard Chartered —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid sick time
2h
Senior Analyst
Sapiens —Bengaluru, Karnataka
- Email
- Azure
- Windows
- AWS
Sr Analyst, Material Logistics & Warehouse
AGCO —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Master's degree
- Health insurance
5d

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Service Desk Analyst

Schneider Electric -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Live chat
ITIL Certification
Microsoft Outlook
iOS
English
Windows
Microsoft Office
Analysis skills
ServiceNow
Customer support
Communication skills
Active Directory
Negotiation
VPN

Full job description

Job Description:

Job Description:
The Service Desk Analyst provides support for basic incident resolution and requests reported by
APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of
basic incidents and requests regarding use of applications, software and infrastructure components.
The Service Desk Analyst would be responsible for collecting information through a customer
conversation, probing, accessing support tools, and additional support teams if needed. Problems
beyond the scope of their ability or responsibility are resolved by engaging other support teams in a
timely manner.

Responsibilities:
1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages
other service desks or appropriate support teams to resolve incidents that are beyond the scope of
their ability or responsibility.
2) Uses the appropriate CTI categories for logging incidents and requests.
3) Creates a positive customer support experience and builds strong relationships through deep
problem understanding, ensuring timely resolution or escalation, communicating promptly on
progress, and handling customers with a professional attitude.
4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the
customer.

5) Analyzes and resolves incidents and requests regarding use of application, software or hardware.
Logs and tracks incidents/requests from identification through resolution. Follows up with other
support teams involved in resolution to ensure incidents are resolved, requests are filled, and the
customer communication is complete. Documents resolutions and updates self-help knowledgebase.
6) Gains knowledge on applications, processes, and support to increase ability to resolve requests on
first contact.
7) Provides after hours and on-call support as needed.
8) Adheres to and supports ITIL standards and procedures.
9) Adheres to Companies Code of Conduct and Mission and Value statements.
10) Flexible to perform other adhoc duties/shifts assigned as per operational requirement.

(External) English Qualifications:

KNOWLEDGE, SKILLS & ABILITIES (Required):
Demonstrates and desire to learn processes, application, and technology.

Demonstrates good customer handling skills and techniques.
Good communication and negotiation skills.
Strong analytical and problem-solving skills.

Preferred:
Competency in MS Office O365 Suite.
ITIL Foundation certification (not Mandatory)
Prior experience in supporting customers in Technical Service Desk environment.
Prior experience voice, chat & email support.
Proficiency in using support software tools –Outlook,O365, Active Directory, VPN, Service Now,
Windows 8/10 and above, iOS & Android devices.

Optional:Mechanical and Software R&D Application support

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Apply Now

Refine Your Search

help desk analyst jobs in bengaluru karnataka

Service Desk Analyst

IT Global Support Services Analyst

Product Support Analyst

Associate Service Desk Analyst

Service Desk Analyst

Support Analyst - Mercury

Support Engineer

Associate, Cyber Risk

IT Technical Support Analyst

Associate- IT Global Service Management

Analyst - Service Desk 5B

Quality Analyst

Helpdesk Analyst - Fluency in English and Spanish

Analyst, Data Interchange and Development

Sr Lead, Service Delivery - IT Service Desk

End User Support

Analyst, GBS Support Center

Senior Analyst - FMO Derivative Operations

Senior Analyst

Sr Analyst, Material Logistics & Warehouse

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