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Associate-Content Moderation

Wipro Limited -
Hyderabad, Telangana

Apply Now

Job details

Full-time
2 days ago

Qualifications

Google AdWords
Multilingual
English
Analysis skills
Quality assurance
Bachelor's degree
Communication skills
Time management

Full job description

Job Description

Job Title: Associate-Content Moderation

City: Hyderabad

State/Province: Telangana

Posting Start Date: 6/10/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Job Description:

As a Content Reviewer with Wipro – Digital Operations & Platforms, you will play a pivotal role in ensuring the integrity of online content across various digital platforms. This role demands high levels of attention to detail and robust psychological resilience as you will be reviewing graphic, violent, sexual, or otherwise sensitive material in accordance with defined policies. Your work will directly influence the safety and quality of online spaces, acting as a guardian of the internet for users worldwide.This full-time position involves 24x7 working hours with rotational shifts, including night and holiday work, based in Hyderabad (Client Location: Gachibowli). The role is categorized under Salary Band Group AA and requires adherence to strict confidentiality and compliance with legal and policy guidelines.

Key Responsibilities:

Carefully assess a wide variety of user-generated content for compliance, focusing on identifying and categorizing content that violates guidelines — including but not limited to adult content, hate speech, illegal activities, violence, and sensitive topics like tragedy and death.Apply your understanding of cultural sensitivities and current affairs to accurately evaluate content against regional and global standards.Collaborate with cross-functional teams and participate in client meetings to stay abreast of policy updates and operational expectations.Attend regular training sessions, quality assurance reviews, and wellness programs to maintain the highest performance and well-being standards.

Candidate Requirements:

Applicants must hold a graduate degree in any discipline, with final results declared — candidates with pending results are not eligible. Multilingual proficiency is valued, especially the ability to read and write more than one regional language, enhancing content comprehension and accurate evaluation.This role requires a customer-centric mindset, excellent communication abilities in English, and foundational knowledge of digital advertising concepts such as Adwords and AdSense.Successful candidates demonstrate strong analytical and logical reasoning skills, time management abilities, and problem-solving competence within a fast-paced environment.Review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action,Attend all required trainings,Attend QA meetings Participate in wellness activities.

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Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Content Moderation .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

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