Application support engineer ii event Jobs

Application Support Engineer II - Event
Smarsh —Bengaluru, Karnataka
- Weekend availability
- Hybrid work
- Computer Science
- Software troubleshooting
- SQL
Quick apply
Security Engineer II, Stores Application Security
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Research
- Java
- Flexible schedule
Security Operations Engineer II (Employer of Record)
Credit Acceptance —Remote
- ₹24,21,038 - ₹35,50,856 a year
- Weekend availability
- Remote
- Computer Science
- Bachelor's degree
- APIs
Product Support - Engineer II
FICO —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- AWS
- Bachelor's degree
5d
Packaged/SaaS Application Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Salesforce
- DevOps
Software Engineer II
Spiceworks —Remote
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
- Paid holidays
- Health insurance
Site Reliability Operations Engineer II
Warner Bros. Discovery —Hyderabad, Telangana
- Weekend availability
- Azure
- English
- Microsoft Office
3d
Senior Software Engineer II
Optum —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Computer networking
- Linux
- Health insurance
Forward Deployed Engineer - II
Meesho —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
9d
Software Development Engineer II
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Senior Quality Test Engineer II
RELX —Bengaluru, Karnataka
- Full-time
- Java
- AWS
- Software development
- Health insurance
- Paid time off
Software Development Engineer in Test II - Mobile
HighLevel —Remote
- Remote
- Java
- JavaScript
- APIs
Security Engineer II
Tesco India —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Analysis skills
- Scripting
- Health insurance
- Paid sick time
11d
Senior Quality Test Engineer II
Elsevier —Bengaluru, Karnataka
- Full-time
- Java
- AWS
- Software development
- Health insurance
- Paid time off
Network Engineer II (Cloud & Network)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Data Engineer II
Mastercard —Gurugram, Haryana
- Full-time
- Remote
- APIs
- Agile
- Analytics
11d
BizOps Engineer II
Mastercard —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- SQL
Software Engineering-Engineer II
FICO —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
Engineer II – SIEM Integrations
CrowdStrike —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Software Development Engineer II, Sales Abuse Prevention
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Bachelor's degree

I want to receive the latest job alerts for application support engineer ii event

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support engineer ii event jobs near

Senior Network Engineer jobs in Bengaluru, Karnataka

Packaging Engineer jobs in Bengaluru, Karnataka

Software Test Engineer jobs in Remote

Software Engineer jobs in Bengaluru, Karnataka

Senior Test Engineer jobs in Bengaluru, Karnataka

Senior Security Engineer jobs in Bengaluru, Karnataka

Site Reliability Engineer jobs in Hyderabad, Telangana

Security Engineer jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Remote

Senior Software Engineer jobs in Bengaluru, Karnataka

Application Support Engineer jobs in Bengaluru, Karnataka

Product Management Internship ,pharma jobs in Mumbai, Maharashtra

Senior Product Engineer jobs in Pune, Maharashtra

Senior Product Engineer jobs in Kochi, Kerala

Product Analyst jobs in Pune, Maharashtra

Senior Product Engineer jobs in Remote

Senior Admin jobs in Delhi, Delhi

Senior Network Engineer jobs in Coimbatore, Tamil Nadu

Network Engineer jobs in Chandigarh, Chandigarh

Senior jobs in Himachal Pradesh

Application Support Engineer II - Event

Smarsh -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

Computer Science
Software troubleshooting
Information Systems
SQL
Bachelor's degree
Computer networking
Linux
Application support
Communication skills
Time management

Full job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About team

Event Team is basically responsible for monitoring the alerts, validating them, creating tickets and perform basic/advanced level troubleshooting to ensure that the issue is fixed. We are a 24/7 process, where in we have 2 shifts in the India region and 1 shift which the US team handles. The team is also responsible for handling calls and emails hence excellent communication skills is essential. We work primarily on a Linux server; hence Linux SQL is the basic requirement.

Roles & Responsibilities

Proactively monitor, validate and troubleshoot internally raised system and application related issues through the inbuilt monitoring platform.
Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer issues via phone and/or E-mail.
Handling planned/unplanned system & application Health checks to ensure smooth and seamless functioning of the product/applications.
Flexible to work in staggered shifts including one of the weekends ( either a Saturday or Sunday)
Flexible to work on a rotating basis between morning and afternoon shifts depending on the requirement.( Specific to India region)
Identifying monitoring gaps within the product and suggesting ways to bridge the gap or improve the existing alerting so as to proactively catch hold of any unforeseen events.
Vetting/analysing newly created alerts before moving them to production by means of assessing noise, alert logic, alert description and behaviour.
Develop knowledge around the monitoring platform to better fine tune alerts that are in production.
Provide guidance, training and assistance to team members for dealing with internal and external escalations.
Identify patterns of recurring issues and work towards reducing the recurrence by fixing it on the product side or monitoring side.
Keeping tab of issues that are being escalated to the next level and work towards documenting SOPs that will help the team deal with those issues internally.
Ensuring deployment of updated monitoring scripts across the board in a time bound manner.
Develop broad expertise for multiple assigned products to maximize first contact resolution.
Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
Effectively manage/triage issues to ensure timely customer status updates and ultimate resolution.
Log and track cases maintaining detailed documentation of all interactions and statuses throughout the lifecycle of issue.
Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role.
Advocate for product, policy and process improvements that improve the customer experience.
Collaborate closely with cross-functional teams to resolve issues and fulfil customer needs.
Other duties as assigned

Required Experience/Skills

Passion for helping customers succeed.
Excellent verbal, written and interpersonal communication skills.
Strong diagnosis and problem-solving abilities.
Strong knowledge on Linux and application support
Time management and critical thinking skills.
Proficient in using CRM business systems, Microsoft business applications and related support platforms.

Education and Experience

Bachelor’s in computer science, Information Systems, or equivalent work experience or certifications.
Minimum of 2 years in a support delivery role or 4 years industry/career equivalent experience.
IT, networking, or SaaS application support experience highly desired

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Quick apply

Refine Your Search

Application Support Engineer II - Event

Security Engineer II, Stores Application Security

Security Operations Engineer II (Employer of Record)

Product Support - Engineer II

Packaged/SaaS Application Engineer

Software Engineer II

Site Reliability Operations Engineer II

Senior Software Engineer II

Forward Deployed Engineer - II

Software Development Engineer II

Senior Quality Test Engineer II

Software Development Engineer in Test II - Mobile

Security Engineer II

Senior Quality Test Engineer II

Network Engineer II (Cloud & Network)

Data Engineer II

BizOps Engineer II

Software Engineering-Engineer II

Engineer II – SIEM Integrations

Software Development Engineer II, Sales Abuse Prevention

I want to receive the latest job alerts for application support engineer ii event

Related Searches

Explore jobs in more locations

Roles & Responsibilities

Required Experience/Skills

Education and Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected