Wipro Jobs

Content Moderation(Regional Language)
Wipro Limited —Hyderabad, Telangana
3h
Python Developer
Wipro Limited —Bengaluru, Karnataka
- Project management
- Computer networking
- Communication skills
2d
Sales Support
Wipro Limited —Bengaluru, Karnataka
1d
WE_ WASE
Wipro Limited —Bengaluru, Karnataka
- Software troubleshooting
- SDLC
Major Incident Manager
Wipro Limited —Pune, Maharashtra
- IT
- Communication skills
1d
DEVELOPER L2
Wipro Limited —Gujarat
- Software troubleshooting
- SDLC
BUSINESS ANALYST L2
Wipro Limited —Mumbai, Maharashtra
21h
PRODUCTION AGENT L1
Wipro Limited —Bengaluru, Karnataka
DOMAIN CONSULTANT L2
Wipro Limited —Hyderabad, Telangana
2d
Training Executive L1
Wipro Limited —Gurugram, Haryana
9d
LEAD ADMINISTRATOR L1
Wipro Limited —Gurugram, Haryana
- AWS
Solution Manager L4
Wipro Limited —Greater Noida, Uttar Pradesh
- Project management
- Time management
11d
ADMINISTRATOR L2(CONTRACT)
Wipro Limited —Ahmedabad, Gujarat
- Computer networking
2d
SECURITY ARCHITECT L1
Wipro Limited —Kuala, Rajasthan
- Azure
- Computer Science
- Engineering
3d
SAP QM - Quality Management
Wipro Limited —Bengaluru, Karnataka
4d
SAP Successfactors ECP+Data analyst
Wipro Limited —Bengaluru, Karnataka
Practice Leader
Wipro Limited —Bengaluru, Karnataka
- Leadership
9d
MANAGING CONSULTANT - ADV. & MGMT L1
Wipro Limited —Mumbai, Maharashtra
- Leadership
1d
F5 Load Balancer Specialist
Wipro Limited —Bengaluru, Karnataka
2d
CONFIGURATOR L3
Wipro Limited —Chennai, Tamil Nadu

I want to receive the latest job alerts for wipro

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

wipro jobs near

Business Analyst jobs in Mumbai, Maharashtra

Administrator jobs in Gurugram, Haryana

Python Developer jobs in Bengaluru, Karnataka

Incident Manager jobs in Pune, Maharashtra

Shift Leader jobs in Bengaluru, Karnataka

Quality Manager jobs in Bengaluru, Karnataka

Data Analyst jobs in Bengaluru, Karnataka

Security Architect jobs in Uttar Pradesh

Security Architect jobs in Pune, Maharashtra

Architect jobs in Chennai, Tamil Nadu

Security Architect jobs in Bengaluru, Karnataka

Junior Architect, Trichy jobs in Tamil Nadu

Security Architect jobs in Chennai, Tamil Nadu

Software Company Security Guard jobs in Bengaluru, Karnataka

Security Guard jobs in Ambattur, Chennai, Tamil Nadu

Management Consultant jobs in Bengaluru, Karnataka

Managing Consultant jobs in Noida, Uttar Pradesh

Payroll, Esi Pf Consultant Freelance jobs in Mumbai, Maharashtra

Business Analyst jobs in Noida, Uttar Pradesh

Business Analyst jobs in Varanasi, Uttar Pradesh

Content Moderation(Regional Language)

Wipro Limited -
Hyderabad, Telangana

Apply Now

Job details

3 hours ago

Full job description

Job Description

Job Title: Content Moderation(Regional Language)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 6/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Content Moderation .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

Content Moderation(Regional Language)

Python Developer

Sales Support

WE_ WASE

Major Incident Manager

DEVELOPER L2

BUSINESS ANALYST L2

PRODUCTION AGENT L1

DOMAIN CONSULTANT L2

Training Executive L1

LEAD ADMINISTRATOR L1

Solution Manager L4

ADMINISTRATOR L2(CONTRACT)

SECURITY ARCHITECT L1

SAP QM - Quality Management

SAP Successfactors ECP+Data analyst

Practice Leader

MANAGING CONSULTANT - ADV. & MGMT L1

F5 Load Balancer Specialist

CONFIGURATOR L3

I want to receive the latest job alerts for wipro

Explore jobs in more locations

Job Description

͏

͏

͏

͏

Jobseeker tools

Employer Tools

Browse

Stay Connected