Alight solutions Jobs

Analyst - Quality
Alight —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance
7d
Financial Analyst I
Alight —Haryana
- English
- Microsoft Office
- Finance
- Health insurance
- Work from home
10d
Associate Analyst
Alight —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid sick time
7d
Associate - Operations
Alight —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Paid sick time
Senior Service Manager
Alight —Noida, Uttar Pradesh
- Management
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid sick time
Associate Financial Controls
Alight —Kochi, Kerala
- Microsoft Excel
- ERP systems
- Finance
- Health insurance
- Paid sick time
3d
Application Support ETL & Informatica Engineer
Alight —Noida, Uttar Pradesh
- SQL
- Analysis skills
- Bachelor's degree
9d
Analyst (Health & Retirement Solutions)
Alight —Noida, Uttar Pradesh
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid sick time
9d
Associate Transport
Alight —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
Solutions delivery analyst
Alight —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid sick time
Associate- Customer Service (COE)
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Senior service manager
Alight —Chennai, Tamil Nadu
- Management
- Analysis skills
- Communication skills
- Health insurance
- Paid sick time
3d
Assistant Manager - Operations
Alight —Gurugram, Haryana
- Full-time
- Management
- Bachelor's degree
- Paid sick time
Benefits Operation Manager
Alight —Noida, Uttar Pradesh
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
Benefits Operation Manager
Alight —Noida, Uttar Pradesh
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
T2 Associate (RTW)
Alight —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Senior Analyst (Health & Benefit Solutions)
Alight —Noida, Uttar Pradesh
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid sick time
9d
Benefits Operations Manager
Alight —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid sick time
T3 - Analyst Operations
Alight —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Paid sick time
Senior Associate Transport
Alight —Coimbatore, Tamil Nadu
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration

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Analyst - Quality

Alight -
Gurugram, Haryana

Apply Now

Job details

7 days ago

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Excel
Analysis skills
Quality assurance
Root cause analysis
Communication skills

Full job description

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Quality Analyst

Role Summary

The Quality Analyst is responsible for ensuring end‑to‑end quality of delivery and adherence to defined standards across customer care, operations, or solution delivery processes. The role focuses on quality audits, defect identification, root cause analysis, stakeholder feedback, and continuous process improvement, ensuring high‑quality outcomes aligned with Alight’s “Champion People, Grow with Purpose, Be Alight” values

Key Responsibilities

1. Quality Audits & Monitoring

Conduct regular quality audits of transactions, cases, or customer interactions (voice and/or non‑voice) to evaluate compliance with defined quality standards and SLAs
Meet daily/weekly/monthly audit targets while maintaining accuracy and consistency
Use standard quality audit frameworks, checklists, and scorecards during evaluations

2. Root Cause Analysis & Defect Identification

Analyze audit results to identify recurring errors, trends, and systemic quality gaps
Perform root cause analysis to determine process, knowledge, or system‑related issues
Document quality defects clearly and share insights with operations, training, and leadership teams

3. Feedback, Coaching & Calibration

Provide clear, actionable, and high‑impact feedback to customer care representatives or operational teams
Participate actively in calibration sessions to ensure scoring consistency and audit accuracy
Support coaching initiatives by highlighting improvement opportunities and best practices

4. Reporting & Quality Metrics

Prepare and maintain quality reports highlighting trends, error types, compliance gaps, and improvement areas
Track quality KPIs and share insights with stakeholders to support data‑driven decisions
Ensure timely and accurate reporting aligned with business and client requirements

5. Process Improvement & Quality Governance

Provide inputs for improving quality frameworks, audit tools, and review methodologies
Support continuous quality improvement initiatives and compliance requirements
Contribute to the enhancement of end‑user experience and service delivery outcomes

6. Stakeholder Collaboration

Collaborate with operations, training, and leadership teams to address quality gaps
Engage with global stakeholders when required, ensuring alignment on quality expectations
Support “Audit the Auditor” processes where applicable

7. Process Knowledge & Floor Support

Take live calls or handle cases periodically to stay connected with process updates and real‑time challenges
Stay updated on policy changes, client requirements, and operational workflows

Required Skills & Competencies

Technical & Functional Skills

Strong understanding of quality assurance methodologies and audit processes
Experience using quality audit forms, scorecards, and reporting tools
Working knowledge of MS Excel, PowerPoint, and data analysis for reporting
Familiarity with compliance and quality governance frameworks

Behavioural & Interpersonal Skills

Excellent verbal and written communication skills
Overall work experience of 6 year and above
Ability to deliver constructive feedback and influence stakeholders positively
Strong analytical and problem‑solving mindset
High attention to detail and consistency in evaluations

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

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