Architect - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Senior Principal Consultant Tech lead We are looking for seasoned and experienced candidate in the field of Information and Technology with hands-on experience in leading technology solution primarily in the field of AWS Cloud and Amazon Connect. In this role you will be required to lead the technology team you will be responsible to oversees the technical aspects of technology team by making architectural and design decisions guiding team members in technical matters and supervising system modifications. Responsibilities: - Expertise in solutions architecture or equivalent experience - Experience as a Technical architect for at least 6 cloud migration projects involving cloud native development with multi-A-Z architecture and Amazon Connect. - Hands-on experience architecting solution built on AWS services specifically Amazon Connect Amazon Lex AWS Lambda RDS and other services such as Amazon Translate etc. - Expertise in architecting and owning technical delivery of critical apps from on prem to cloud. - Expertise in Cloud native architectures REST API based application integrations. - Experience in Amazon Connect implementation from scratch with IVR integrations with 3 rd Party systems like Pega / Service Now / Salesforce - Experience in architecting Amazon Connect migration solution from on prem contact center solution. - Experience in gathering requirements and architecting secure scalable solutions on Amazon Connect - Expertise within cloud and contact center technologies e.g. - Voice IVR WFM CRM Unified Communications Data & Analytics software development. - Expertise in integrating cloud contact center applications with 3 rd party applications. - Excellent communication skills in English (Orals Written and Listening) - Expertise in technical design documentation and reviewing the same. - AWS certified solution architect and developer certification preferable - Experience in handling team of architects developers admins etc. - Proven ability to lead projects with complex challenges with extensible operationally excellent cost optimized and aligned solutions outcomes. - Ability to lead a team or small organization-wide initiative with business objectives that are partially defined. - Able to effectively communicate across an increasing diversity of audiences internally and externally. - Demonstrated ability to determine solution strategy and where to simplify or extend solutions for the best outcome. - Ability to influence customer and internal business decision makers as a thought leader and subject matter expert.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Hybrid
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
