Hyderabad Telangana Dynamics 365 functional consultant Jobs – 54 Open Jobs Today

MS CRM Technical Consultant
Vega IntelliSoft Private Limited —Hyderabad, Telangana
- ₹1,00,000 - ₹16,00,000 an hour
- Azure
- Customer service
- DevOps
Quick apply
Principle Consultant – Anaplan Architect!
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
Quick apply
Senior Technical Consultant
Ray Business Technologies —Hyderabad, Telangana
- Online application
- Azure
- DevOps
- Software development
Senior Principal Consultant _ MSD Copilot Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
Quick apply
#ACN GN - SONG - C&S - MS Dynamics - Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- Sales
- Customer service
- Master's degree
CA0233 - MS Dynamics Plugin Developer
Cloudangles —Hyderabad, Telangana
- Azure
- APIs
Quick apply
Senior Principal Consultant – MSD Integration Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
Quick apply
Senior Principal Consultant – MSD Power Platform Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
Quick apply
S&C Global Network - AI - Data Strategy – Consultant
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
HSO India - D365 FO Senior Technical Consultant
HSO Group B.V. —Hyderabad, Telangana
- Remote
- Azure
- DevOps
- Project management
Quick apply
8d
Lead Consultant, EPBCS
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Custom Software Engineering Lead
Accenture —Hyderabad, Telangana
- Full-time
- Azure
- APIs
- Agile
QA Analyst - Microsoft D-365 (F&O)
Argano —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- SQL
Senior Principle Consultant – Anaplan Developer!
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
Quick apply
Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Manager - Application Development Microsoft N 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick apply
15h
Business Architect
Accenture —Hyderabad, Telangana
- Full-time
- Azure
- ERP systems
- APIs
Sr. Developer - Application Development Microsoft N 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Customer service
Quick apply
15h
Tech Lead - Application Development Microsoft N 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
15h
Tech Lead - Application Development Microsoft N 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
15h

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MS CRM Technical Consultant

Vega IntelliSoft Private Limited -
Hyderabad, Telangana

Quick apply

Job details

₹1,00,000 - ₹16,00,000 an hour

Qualifications

CI/CD
Azure
React
Customer service
DevOps
Engineering
C#
Git
Build automation
.NET
Master's degree
MCA
Bachelor's degree
JavaScript
Continuous integration
REST
Macros
APIs
Agile
TypeScript

Full job description

Job title: *

MS CRM Technical Consultant

Work Base Location: *

Hyderabad

Associates Level expected : *

Grade 2

Experience range: (Min to Max years) *

5-7 years

No. of Positions: *

Job Summary:

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights - Journeys (CI) to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros, as well as CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools. The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes.

Key Responsibilities:

Customer Service Workspace & Contact Center:

• Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

• Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.

• Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.

• Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.

• Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).

• Configure Case Management, Entitlements, Queues, and Routing rules.

Customer Insights - Journeys:

• Design, develop, and configure solutions using Dynamics 365 Customer Insights - Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.

• Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions.

• Configure Email and SMS Provider.

• Create and customize marketing emails, SMS campaigns, push notifications, and event registrations.

• Implement and manage consent and compliance settings, including subscription centres and compliance profiles.

• Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics.

General:

• Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript.

• Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs.

• Develop Power Automate flows to support process automation and approvals.

• Collaborate with business teams to gather requirements and translate into functional solutions.

• Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams.

• Enable Copilot and AI capabilities to support agent productivity and customer insights.

• Use Git/Azure DevOps for version control, branching strategy, and source code management.

• Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.

• Should work on the tools Plugin Registration, Configuration Migration Tool, Package Deployer

• Work collaboratively with business analysts, architects, and functional consultants in delivering technical solutions.

• Drive solution design sessions and technical workshops for Field Service features.

• Ensure alignment with best practices for D365 CE and the Power Platform.

• Provide leadership during go-live phases and support transition to post-production environments.

• Own the DevOps practices for solution management, branching strategies, and CI/CD pipelines.

• Lead task allocation and provide technical oversight to ensure timely and quality delivery across the development team

• Conduct code reviews and enforce coding standards to maintain high-quality, maintainable, and scalable solutions.

• Create and maintain technical documentation, ensuring smooth knowledge transfer and support readiness

Added Skills:

• Hands-on experience in Power Platform including Power Apps and Power Pages.

• Build and deploy PCF (PowerApps Component Framework) controls for custom UI components.

• Work on Azure DevOps for source control, build automation, and release pipelines.

• Strong knowledge on Azure Services like Function App, Service bus, API Management, App Services, Key Vault.

• Experience on D365 Modules Sales and Field Service

• Hand-on Experience on React Framework for developing web resource

• Certifications on Microsoft Dynamics and Azure

Process Skills:

• Ability to analyze business needs and design scalable, quality-driven CRM solutions.

• Experience working with Agile and DevOps methodologies, including backlog grooming and sprint reviews.

• Proficient in using Azure DevOps for work tracking, automated deployments, and CI/CD pipelines.

• Able to follow structured processes for documentation, quality checks, and change management.

• Comfortable in delivering work that aligns with enterprise-grade security and compliance standards.

Additional Information:

Qualifications

Bachelor’s degree in engineering or MCA. 7 years of experience and minimum 5+ years of experience with Dynamics 365.

Quick apply

Refine Your Search

dynamics 365 functional consultant jobs in hyderabad telangana

MS CRM Technical Consultant

Principle Consultant – Anaplan Architect!

Senior Technical Consultant

Senior Principal Consultant _ MSD Copilot Architect

#ACN GN - SONG - C&S - MS Dynamics - Senior Manager

CA0233 - MS Dynamics Plugin Developer

Senior Principal Consultant – MSD Integration Architect

Senior Principal Consultant – MSD Power Platform Architect

S&C Global Network - AI - Data Strategy – Consultant

HSO India - D365 FO Senior Technical Consultant

Lead Consultant, EPBCS

Custom Software Engineering Lead

QA Analyst - Microsoft D-365 (F&O)

Senior Principle Consultant – Anaplan Developer!

Financial Services Digital Customer Experience Strategy Leader - India

Manager - Application Development Microsoft N 4D

Business Architect

Sr. Developer - Application Development Microsoft N 4B

Tech Lead - Application Development Microsoft N 4C

Tech Lead - Application Development Microsoft N 4C

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