bihar collection executive Jobs – 26 Open Jobs Today

Executive - Collection (Begusarai, Bihar)
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Executive - Collection (Begusarai, Bihar)

Pointo
Patna, Bihar

Quick apply

Job details

Fresher

Benefits

Cell phone reimbursement

Qualifications

CRM software
2 Wheeler Licence
Mobile applications
English
Local language
Driving Licence
Bachelor's degree
Driving
Hindi
Communication skills
Negotiation

Full job description

Job Title: Field Collection Executive

Department: Collections & Recovery

Location: Begusarai - Multiple Locations (Field-Based)

Reporting To: Collection Manager

Job Purpose

The Field Collection Executive is responsible for managing on-ground collections, ensuring timely recovery of outstanding payments from customers, maintaining customer relationships, and minimizing default risks while adhering to company policies.

Key Responsibilities

1. Collection & Recovery

- Visit customers (dealers / partners / end-users) for payment collection
- Ensure timely recovery of overdue payments and EMIs
- Follow up on delinquent accounts and resolve payment issues
- Achieve monthly collection targets and reduce DSO (Days Sales Outstanding)

2. Field Operations

- Plan daily routes and visits efficiently to maximize productivity
- Maintain accurate records of customer visits and collection status
- Update collection data in CRM/ERP systems in real-time or end-of-day

3. Customer Relationship Management

- Build and maintain strong relationships with customers
- Address customer queries related to billing, payments, or disputes
- Educate customers on payment schedules and policies

4. Risk & Compliance

- Identify high-risk accounts and escalate to management
- Ensure adherence to company policies and ethical collection practices
- Maintain proper documentation and receipts for all collections

5. Coordination

- Work closely with Sales, Operations, and Finance teams
- Coordinate for dispute resolution and account reconciliation
- Provide regular feedback from the field to improve processes

Key Performance Indicators (KPIs)

- Collection efficiency (%)
- Reduction in overdue accounts
- Number of successful field visits
- Recovery from delinquent customers
- Data accuracy and reporting timeliness

Required Qualifications

- Minimum: Graduate in any discipline (Commerce preferred)
- Prior experience in field collections, recovery, or sales preferred
- Freshers with strong field willingness may also be considered
- DRA Certification is must

Required Skills & Competencies

- Strong negotiation and persuasion skills
- Good communication (local language + basic English/Hindi)
- Ability to handle difficult conversations professionally
- Basic knowledge of financial/credit processes
- Familiarity with mobile apps/CRM tools
- Time management and route planning

Other Requirements

- Must own/operate a two-wheeler with a valid driving license
- Willingness to travel extensively within assigned territory
- Comfortable working in field-based roles
- Police Verification report from local PS
- Character Certificate from Local Councilor or Panchayat Members

Behavioral Competencies

- High level of integrity and accountability
- Result-oriented mindset
- Resilience and problem-solving attitude
- Customer-centric approach

Compensation & Benefits

- Fixed salary + performance-based incentives
- Travel reimbursement (fuel/allowance)
- Mobile reimbursement
- Insurance and statutory benefits as per company policy

Quick apply

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