matunga mumbai maharashtra front office specialist Jobs – 38 Open Jobs Today

Program Specialist
Direct ATPI —Mumbai, Maharashtra
- Microsoft Word
- Microsoft Excel
- Customer service
CIB Risk Analyst
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
Assistant Vice President – FX Structuring
Barclays —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Bachelor's degree
Corporate Settlements Analyst
Investec —Mumbai, Maharashtra
- Full-time
- Agile
- AI
Client-Facing Product & Solutions Specialist, VP
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Health insurance
Senior Specialist - Revenue
StayVista —Mumbai, Maharashtra
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Valuations Specialist, VP
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
Senior BIM Technical Support
SSOE, Inc. —Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Life insurance
Product Specialist
TS Imagine —Mumbai, Maharashtra
- Rotational shift
- Software troubleshooting
- SQL
- Analysis skills
Quick apply
Senior Test Engineer
QualityKiosk Technologies —Navi Mumbai, Maharashtra
- Banking
9d
Senior BIM Technical Support (Revit)
SSOE, Inc. —Mumbai, Maharashtra
- Full-time
- Remote
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Life insurance
5d
Full Stack Engineer
Investec —Mumbai, Maharashtra
- Full-time
- Azure
- Databases
- AWS
On-Site Monetization Specialist
Forbes Advisor —Mumbai, Maharashtra
- Weekend availability
- Research
- In-person
- HTML
Quick apply
Senior BIM Engineer - Lighting
WSP —Mumbai, Maharashtra
- Hybrid work
- AutoCAD
- Project management
- Electrical experience
9d
Custom Software Engineer
Accenture —Mumbai, Maharashtra
- Full-time
- Azure
- Java
- Master's degree

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Program Specialist

Direct ATPI -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Bachelor's degree
Data entry
Recruiting
Communication skills

Full job description

Position Overview

The Program Specialist Candidate Travel delivers high-quality, responsive candidate support while monitoring workflows and serving as the first line of program-level issue identification. This front-line role is essential to maintaining a positive candidate experience and ensuring issues are surfaced early for resolution.

Core Responsibilities

Candidate Support: Provide day-to-day candidate support via multiple service channels (email, platform messaging, phone); respond to routine inquiries, questions, and requests within defined SLAs.
Workflow Monitoring: Monitor Juno workflows for exceptions, missing data, delays, or candidate-initiated questions; flag issues for escalation to Program Managers.
Issue Identification & Escalation: Serve as the first line of program-level issue identification; escalate non-standard, high-risk, or complex issues to Program Managers or Senior Program Managers with clear documentation.
Candidate Readiness: Confirm candidate information (travel dates, interview details, policy eligibility) and ensure readiness for upcoming travel; proactively reach out to candidates with missing information or concerns.
Post-Trip Follow-Up: Support post-trip follow-up activities including feedback capture, expense reconciliation, and issue closure; ensure positive candidate experience through the entire journey.
Service Quality: Maintain a service-oriented, brand-aligned candidate experience; represent Direct Travel and Customer positively in all interactions.
Data Accuracy: Maintain accurate candidate records and ensure data integrity in systems; update candidate information as needed.
Communication: Provide clear, timely, and professional communication to candidates; manage expectations and keep candidates informed of travel arrangements and any changes
Continuous Improvement: Identify opportunities for process improvements and contribute feedback to Program Managers; participate in team training and knowledge-sharing.

Success Measures

SLA response compliance (email, messaging, phone response times)
Candidate satisfaction and issue resolution quality
Clean escalation handoffs and documentation
Accuracy of candidate information and data entry
Low rate of recurring or preventable issues
Positive feedback from candidates and internal stakeholders
Attendance and reliability

Required Qualifications

Bachelor's degree preferred
4+ years of customer service, operations support, or travel industry experience
Strong written and verbal communication skills
Ability to manage multiple tasks and priorities simultaneously
Intermediate proficiency in MS Office (Word, Excel, email)
Attention to detail and commitment to accuracy
Professional demeanor and strong interpersonal skills
Ability to remain calm and professional under pressure
Reliability and strong work ethic

Preferred Qualifications

Experience with travel management companies or travel operations
Familiarity with CRM or ticketing systems
Background in recruiting operations or candidate support
Knowledge of travel policies and procedures
Experience with workflow management or automation platforms

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award's inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.

Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.

Apply Now

Refine Your Search

front office specialist jobs in matunga mumbai maharashtra

Program Specialist

CIB Risk Analyst

Assistant Vice President – FX Structuring

Corporate Settlements Analyst

Client-Facing Product & Solutions Specialist, VP

Senior Specialist - Revenue

Valuations Specialist, VP

Senior BIM Technical Support

Product Specialist

Senior Test Engineer

Senior BIM Technical Support (Revit)

Full Stack Engineer

On-Site Monetization Specialist

Senior BIM Engineer - Lighting

Custom Software Engineer

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