Front Line Manager - Customer Care - Sales & Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Manager - English Language & CEFR Specialist We are looking for Cash Application Analyst responsible for posting payments from the lockbox ACH and wire transfer to customer accounts. This role includes cash application and reconciling payments communicating cash adjustments and reducing un-applied cash receipts on aged accounts receivable. Responsibilities: - Conduct individual-level TNI (Training Needs Identification) to assess current CEFR proficiency and learning gaps. - Design and deliver customized learning journeys to transition CEFR ratings of candidates within short timelines. - Prepare candidates for CEFR assessments focusing on real-world Quote to Cash communication scenarios. - Collaborate with recruitment and operations teams to align language enablement with hiring goals. - Track and report progress using CEFR-aligned rubrics and assessment tools. - Provide feedback loops to continuously improve training effectiveness and candidate readiness. - Act as a language coach and mentor building confidence and fluency in business English.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos
Required Skills
Aerospace Manufacturing, Aerospace Manufacturing, Amazon Web Services (AWS), Applications Support, Automotive Manufacturing, Banking Capital Markets, Cloud Computing, Computer Vision, Customer Care, Data Literacy, Data Visualization, DevOps, Electronic Hardware, Experience Design (Including Customer/User Experience), Generative AI, Google Cloud Platform, Healthcare Payors, Industrial Manufacturing Processes, Information Security, Insight Generation, Internet Businesses, Manufacturing Equipment, Microsoft Azure, Microsoft Power Apps, Semiconductors {+ 1 more}
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Sales & Support
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
