Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Partner Connect Senior Integration & Onboarding Analyst is responsible for leading the end-to-end onboarding, technical integration, and ongoing support of customer and partner integrations. This role sits at the intersection of technology, business process, and customer engagement, serving as a trusted advisor to customers, vendors, and internal stakeholders throughout the integration lifecycle.
The ideal candidate brings a strong Business Systems Analyst mindset, hands-on integration experience, and polished customer-facing skills, enabling them to confidently lead discovery sessions, design scalable integration solutions, and ensure successful go-lives across a diverse integration landscape.
What you’ll do as the Partner Connect Senior Integration & Onboarding Analyst:
Customer & Partner Integration
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Support end-to-end onboarding and integration efforts for customers, vendors, and strategic partners
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Support integrations across multiple patterns, including:
- EDI
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cXML
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APIs (REST-based)
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Flat file (CSV, XML, JSON, fixed-length)
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Drive integrations with major procurement platforms, including:
- Coupa
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Ariba
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Other punchout, catalog, and transactional marketplaces
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Own technical integration documentation, mapping specifications, and partner onboarding guides
Discovery & Solution Design
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Facilitate structured discovery sessions to understand business processes, technical constraints, and integration goals
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Translate business needs into clear technical requirements and integration designs
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Partner with internal engineering, middleware, and application teams to define scalable, supportable solutions
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Perform data mapping, transformation logic definition, and validation strategies
Customer & Partner Engagement
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Support the primary technical point of contact for customers and partners during onboarding
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Communicate complex technical concepts clearly to non-technical business stakeholders
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Build trusted relationships by proactively managing expectations, risks, and timelines
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Provide integration recommendations that balance customer needs with platform standards and scalability
Testing, Go-Live & Support
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Coordinate and execute integration testing (unit, end-to-end, UAT)
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Support cutover and go-live activities
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Troubleshoot integration issues, including:
- Data parsing and transformation errors
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Connectivity issues
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Schema validation and transaction failures
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Partner with support and operations teams to ensure smooth handoff post–go-live
What you will bring to the team:
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5+ years of experience in one or more of the following:
- Customer or partner onboarding
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Systems integration
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Technical Business Systems Analysis
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EDI / B2B integrations
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Proven experience supporting external customers or partners in a technical capacity
Technical Skills
- Hands-on experience with:
- EDI standards
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cXML
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API-based integrations
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Flat file processing
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Strong working knowledge of:
- Data formats (XML, JSON, CSV)
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Data mapping and transformation concepts
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File transfer and API authentication patterns
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Experience integrating with procurement or marketplace platforms (Coupa, Ariba, or similar) is strongly preferred
Business Systems Analysis
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Strong background in:
- Requirements elicitation and documentation
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Process mapping and gap analysis
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Translating business workflows into technical solutions
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Demonstrated ability to think end-to-end across systems, data, and business processes with a strong understanding of order-to-cash and/or procure-to-pay process lifecycles.
Zones offers a comprehensive Benefits package.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
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