Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Certinia Professional Services (PSA) Cloud Administrator – India
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce).
The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations.
Key Responsibilities
- Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions.
- Hands-on experience in Certinia PSA configuration in configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
- Experience with Salesforce Flows, user role, field level security, automation rules, and reporting dashboards.
- Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
- Possesses deep, hands-on implementation and configuration of core Certinia PSA modules, including projects, milestones, resource requests, assignments, and timecards. Drive continuous improvement of our PSA solution.
- Leverage deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions.
- Stay current with Certinia platform releases and proactively recommend the adoption of new features (e.g., Workspaces, Work Planner, Intelligent Staffing, Forecasting).
- Utilize strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health.
- Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
- Partner closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions.
- Support UAT and change management activities for features and processes implemented.
Key Requirements:
- Bachelor's/master's degree in computer science, Information Science, or related technical field (or equivalent experience).
- 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles.
- 3+ years of hands‑on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred.
- PSA System Administration certification is required.
- Salesforce Advanced Admin certification required.
- Lead solution design and development across Salesforce and Certinia PS Cloud
- Deep familiarity with PSA concepts (project financials, utilization, revenue, time & expense) in a SaaS or services context.
- Strong analytical, problem‑solving, and troubleshooting skills with a focus on performance, scalability, and maintainability.
- Excellent communication skills; able to explain technical designs and trade‑offs to both technical and business stakeholders.
- Experience working in Agile or iterative delivery environments is preferred.
- PSA implementation experience is preferred.
Why You'll Love This Role:
- You'll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business.
- You'll own both solution and hands‑on delivery, leading key design decisions while still writing the critical pieces of code and integration logic.
- You'll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
