pune maharashtra dispatch supervisor Jobs – 23 Open Jobs Today

Executive
EXL Service —Pune, Maharashtra
- Full-time
- English
- Bachelor's degree
- Negotiation
Domestic Helper
Veeraja Industries LTd —Shivane, Pune, Maharashtra
- ₹13,000 - ₹17,000 a month
- Microsoft Office
- Analysis skills
- Project management
Quick apply
Front Office Associate
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Supervising experience

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Domestic Helper
Veeraja Industries LTd —Shivane, Pune, Maharashtra
The role involves assisting machine operators, handling materials, maintaining cleanliness, and ensuring smooth workflow on the shop floor.
₹13,000 - ₹17,000 a month
Quick apply

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Executive

EXL Service -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

English
Bachelor's degree
Negotiation

Full job description

Job Description: Essential Functions

Ensure that calls are handled as per standard and defined procedures
Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service
Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer
Effective negotiation skills with service providers to secure service for the customers
Comply with company policies and procedures

Voice and Conversation Capabilities

Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
Ability to negotiate with service providers on ETAs / rates /
Ability to understand and comprehend the caller
Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
Adjust tone, pace and language to better support and understand the customer
Communicate with next level of support in a constructive manner to achieve great outcomes

Responsibilities: Essential Functions

Ensure that calls are handled as per standard and defined procedures
Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service
Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer
Effective negotiation skills with service providers to secure service for the customers
Comply with company policies and procedures

Voice and Conversation Capabilities

Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
Ability to negotiate with service providers on ETAs / rates /
Ability to understand and comprehend the caller
Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
Adjust tone, pace and language to better support and understand the customer
Communicate with next level of support in a constructive manner to achieve great outcomes

Qualifications: Undergrads with 1 year experience

Graduate Freshers

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dispatch supervisor jobs in pune maharashtra

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