Operations Analyst – India
Sector:
Administration/Office Support
Term Duration:
3 years 0 months
Recruitment Type:
Local Recruitment
Location:
New Delhi,India; New Delhi,India
Required Language(s):
English
Closing Date:
6/11/2026 (MM/DD/YYYY) at 11:59pm UTC
Description
Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.
IFC India is seeking an experienced and highly organized Operations Analyst to support the smooth functioning of the India Country Office in New Delhi. The selected candidate will oversee office administration, mission support, vendor and facility management, protocol coordination, and operational support functions for senior management, staff, and visiting missions. The role requires strong coordination, stakeholder management, and multitasking abilities in a dynamic multicultural environment.
Roles and Responsibilities
The Operations Analyst will work closely with the Country Management Unit (CMU), Resource Management (RM), Administrative Client Support (ACS), travel vendors, government counterparts, and service providers to ensure efficient office operations and high-quality support services.
1. Office Administration, Facilities, and Vendor Management
- Oversee day-to-day administration and smooth functioning of IFC India offices in Delhi and Mumbai.
- Manage office procurement, contract administration, renewals, and timely processing of payments and reimbursements.
- Supervise outsourced staff and service providers, including housekeeping, security, drivers, reception, and administrative support teams.
- Supervise Office Administrators and ensure effective coordination across both offices.
- Coordinate office logistics, workspace planning, seating arrangements, conference room management, and office moves.
- Oversee onboarding of new staff, including workspace readiness, access arrangements, and administrative support.
- Oversee vendor performance, contract compliance, and service delivery across office operations and facilities management.
- Coordinate with facilities and security teams to ensure uninterrupted office operations, workplace readiness, and maintenance support.
- Maintain effective relationships with vendors, contractors, airlines, airport authorities, and external service providers.
- Supervise reception and front-office operations to ensure high-quality visitors and client services.
- Support ACS coordination and ensure proper record management and administrative documentation.
2. Senior Management Mission, Travel, and Protocol Coordination
- Oversee logistics and protocol arrangements for senior management missions, VIP visits, and high-level delegations.
- Coordinate with the travel desk to ensure compliance with institutional travel policies and resolution of travel-related issues.
- Manage airport protocol, entry passes, convoy coordination, hotel bookings, transportation, and related logistics.
- Coordinate visa support, relocation assistance, Restricted Area Permits (RAPs), Protected Area Permits (PAPs), and United Nations Laissez-Passer (UNLP) issuance/renewal for international staff and visiting missions.
- Provide visa support letters, travel guidance, and mission-related assistance for visiting global staff.
- Liaise with the Ministry of Home Affairs (MHA), Ministry of External Affairs (MEA), and other government agencies on protocol, visa, and travel-related matters.
3. Events, Staff Engagement, and Safety Coordination
- Coordinate logistics and administrative support for conferences, workshops, retreats, field visits, and office events.
- Support the Country Management Unit (CMU) and senior management during internal and external events hosted in India offices.
- Support office-wide safety and security initiatives, including responsibilities as Safety Focal Point (SFP) and Road Safety Focal Point (RSFP), as required.
- Coordinate with security and facilities teams on emergency preparedness and compliance with office safety protocols.
- Support staff engagement and community initiatives to foster a collaborative workplace environment.
Selection Criteria
- Degree in Business Administration, Management, Hospitality, Public Administration, International Relations, or related field.
- Minimum 6–8 years of relevant professional experience in office administration, operations management, protocol coordination, travel management, facilities management, or executive support.
- Strong experience in managing high-profile visits, senior management missions, and protocol arrangements.
- Demonstrated experience in vendor management, procurement coordination, and supervision of outsourced staff and administrative teams.
- Good understanding of government processes, airport protocol coordination, visa facilitation, and liaison with public authorities.
- Proven ability to manage multiple priorities and deliver under tight timelines in a fast-paced environment.
- Excellent organizational, interpersonal, and communication skills.
- Strong client orientation and ability to work effectively in multicultural and multidisciplinary teams.
- Proficiency in Microsoft Office applications and familiarity with SAP or other enterprise systems is desirable.
- High level of professionalism, discretion, initiative, and problem-solving ability.
- Willingness to work flexible hours and support senior management missions and events when required.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
