Service Delivery Leader - S&M - Customer Success
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President Record to Report In this role you will be responsible for RTR SDL role and will be requirement based & hence flexible equipped to Focus on continuous process improvement and adaptive to change develop & lead effective working relationships in the organization and actively collaborate closely with all Key Stakeholders Responsibilities: - Lead large R2 R team in areas of General Accounting Fixed Assets Intercompany Account Reconciliation. - Balance month end quarter end year end preparation be responsible for smooth execution & ensure books are closed on time groom and enable career progression while encouraging Genpact culture (CI2). - Achieve /exceed retention targets. - Lead the delivery of outsourced services F&A: R2 R to ensure customer satisfaction and increased revenue through client up-sell - Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings - Sound knowledge of the R2 R aspects like Inter-co accounting Fixed Assets accounting Bank and balance sheet reckons Month end close aspects Accruals amortizations financials submission in Fin. - Reporting systems etc. - Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda - Must be able to work with cross functional teams like Operations GPO Digital team Transformation team Transitions team etc. - Pro-active ability to trouble shoot work through organizational change scenarios. - Implement appropriate mechanisms to identify understand and bring up performance gaps and/or performance breakthroughs. - Develop and implement improvement plans to close performance gaps. - Collaborate in the new deal process including solutioning pricing due diligence transition and stabilization
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ITIL Foundation - AxelosAxelos, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)
Required Skills
Account Maintenance, Artificial Intelligence (AI), Business Consulting, Customer Relationship Management (CRM), Data Consulting, People Leadership, Salesforce CPQ
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
S&M - Customer Success
Remote Type -
Office
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
