Kolkata West Bengal Application support analyst Jobs – 135 Open Jobs Today

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- 12th Pass
- Bachelor's degree
Registration Analyst
Luxoft —Kolkata, West Bengal
- Oracle
- English
Specialist - HRO - Payroll & Benefits 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
7d
Analyst II, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Workday Business/System Analyst (FINSCM Integrations)
Luxoft —Kolkata, West Bengal
- ERP systems
- English
Specialist - HRO - Payroll & Benefits 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
7d
Business Analyst
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst / Product Manager
Mapps It Services —Kolkata, West Bengal
- Analysis skills
- Bachelor's degree
- Product management
Software Analyst
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- B.Sc
- Project management
- Bachelor's degree
Management Trainee - RTR (FA)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee-Record to Report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management trainee record to report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee - RTR (VAT)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee], [Record to Report]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
Quick apply
MT-R2R
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
PD AP
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- ERP systems
- English
- Finance
Quick apply
System management Analyst (Workday SCM)
Luxoft —Kolkata, West Bengal
- Software troubleshooting
- ERP systems
- English
Associate - F&A - I2C 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
3d
Configuration Analyst
Cotality —Kolkata, West Bengal
- Full-time
- Administrative experience
- SQL
- Bachelor's degree
- Paid holidays
- Health insurance
Project Manager
Weavers Web Solutions Pvt. Ltd —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Azure
- Java
- Project management
- Flexible schedule
Quick apply

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Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Fusion CX -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

Qualifications

Call center
Microsoft Office
12th Pass
Quality assurance
Bachelor's degree
Communication skills

Full job description

Precision defines this role. If you are looking for a QA job vacancy in Kolkata where your audits directly influence patient experience and service compliance, this position offers hands-on ownership of quality governance within healthcare support operations. Fusion CX is seeking a Quality Analyst who can evaluate interactions, detect process gaps, and elevate service standards through structured feedback and analysis.

Job Description:

About the Role

As a Quality Analyst, you will conduct transactional and interaction audits across multiple communication channels, evaluate compliance with defined service standards, and support continuous improvement initiatives. The QA job in Kolkata requires analytical capability, process discipline, and structured feedback delivery.

Key Responsibilities

Conduct sample audits (transactional and interaction-based) across all communication channels used in the contact center.
Ensure adherence to defined company processes and investigate deviations.
Evaluate overall process compliance and recommend process improvements.
Provide structured feedback for all audits conducted.
Conduct call calibrations to maintain scoring consistency.
Support competency checks for new recruits.
Deliver soft skills guidance and quality coaching where required.
Take corrective actions to improve process efficiency and quality outcomes.
Maintain defined audit volumes per consultant each month.
Drive quality metrics and compliance benchmarks consistently.

Job Requirements:

Education

Graduation from a recognized institution (10+2+3 format).
Exceptional candidates at the undergraduate level may be considered with prior approval.

Experience & Skills

Minimum 1 year of work experience in a contact center environment.
Strong aptitude skills, including reasoning, logic, and problem-solving.
Experience in conducting call audits and interaction monitoring.
Ability to analyze trends and recommend corrective actions.
Well-versed in the languages used in the calls being audited.
Strong attention to detail and documentation accuracy.
Proficiency in Microsoft Office applications.

Language & Communication Requirements

Strong verbal and written communication skills.
Ability to deliver structured, constructive feedback professionally.

Other Requirements

This is an onsite role.
Work Mode: Work From Office (WFO).
Location: Kolkata, India

Why Join Fusion CX?

At Fusion CX, quality teams are integral to strengthening compliance, improving customer experience, and driving operational excellence. You will gain exposure to structured audit frameworks, calibration practices, and process improvement initiatives. It is a strong opportunity among Kolkata QA job vacancies for professionals building long-term careers in quality assurance and performance governance.

Apply Now

Refine Your Search

application support analyst jobs in kolkata west bengal

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Registration Analyst

Specialist - HRO - Payroll & Benefits 4A

Analyst II, IM Engineering

Workday Business/System Analyst (FINSCM Integrations)

Specialist - HRO - Payroll & Benefits 4B

Business Analyst

Business Analyst / Product Manager

Software Analyst

Management Trainee - RTR (FA)

Management Trainee-Record to Report

Management trainee record to report

Management Trainee - RTR (VAT)

Management Trainee], [Record to Report]!

MT-R2R

PD AP

System management Analyst (Workday SCM)

Associate - F&A - I2C 5A

Configuration Analyst

Project Manager

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