maharashtra it support ticketing tool Jobs – 339 Open Jobs Today

Analyst, IT Support
Cactus Communications Services Pte. Ltd. —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- B.Sc
5d
Technical Support Engineer – SDE
Intertec Systems —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
Cloud Ops Engineer
Seclore —Mumbai, Maharashtra
- Rotational shift
- Oracle
- Software troubleshooting
- AWS
Desktop Support Engineer L1
Acute Informatics Pvt. Ltd —Aurangabad, Maharashtra
- ₹22,000 - ₹26,000 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
7d
Information Systems Engineer 3
Viavi Solutions —Pune, Maharashtra
- Full-time
- Windows
- SharePoint
SAS Administrator
SAS —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Java
Engineer - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Network Engineer
Sify —Mumbai, Maharashtra
- Computer networking
- Communication skills
- Banking
Desktop Support
Investec —Mumbai, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support Consultant
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
6d
Technical Support Consultant
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
6d
Technical Support Executive
Aress Software & Education Technologies —Chinchwad, Pune, Maharashtra
- ₹15,819.00 - ₹37,147.69 a month
- Part-time
- Software troubleshooting
- 12th Pass
- In-person
Quick apply
8d
Local IT Infra Team
Gray Matrix —Mumbai, Maharashtra
- Software troubleshooting
- Linux
Techinical Support Engineer
Momentive Software —Pune, Maharashtra
- Azure
- SQL
- AWS
- Paid time off
NETWORK OPERATIONS & TRANSMISSION MONITORING SPECIALIST - PuneVOIS
Vodafone —Pune, Maharashtra
- Full-time
- Travel
- Computer networking
2d
Associate - Digital Platform Support
TMF Group —Pune, Maharashtra
- Full-time
- Hybrid work
- Spanish
- Software troubleshooting
- English
NOC Engineer - L2
Systems Plus —Pune, Maharashtra
- Weekend availability
- Azure
- Software troubleshooting
- Windows
IT Ops Analyst IV
Johnson Controls —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Software troubleshooting
- Finance
14d
Platform Operations Implementation
Pico —Pune, Maharashtra
- Online application
- Computer Science
- Windows
- Travel
Techno Functional Consultant Loan Domain
2Nfinity Technology Services —Mumbai, Maharashtra
- ₹1,59,420.18 - ₹9,26,635.01 a year
- Full-time
- Computer Science
- Software troubleshooting
- SQL
- Health insurance
- Paid sick time
Quick apply
11d

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Analyst, IT Support

Cactus Communications Services Pte. Ltd.
Mumbai, Maharashtra

Apply Now

Job details

5 days ago

Qualifications

Desktop support
Microsoft Outlook
Software troubleshooting
B.Sc
Windows
Microsoft Office
DHCP
Science
Bachelor's degree
ITIL
IT support
DNS
B.E.
Linux
Communication skills
Active Directory
VPN

Full job description

Job description:

Please note: This position requires you to work from our Mumbai office based in Andheri East.

At CACTUS, we are seeking an experienced Desktop Engineer / IT Support Analyst to provide Level 2 end-user support in a 24x7 enterprise environment. The ideal candidate will be responsible for desktop, laptop, and end-user application support, ensuring high availability, performance, and user satisfaction while meeting SLA commitments.

Job responsibilities:

Install, configure, and support Windows desktop/laptop environments (MacOS/Linux exposure is a plus).
Provide L2 technical support to end-users via phone, email, chat, and remote tools.
Troubleshoot and resolve hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues.
Manage incident and service request lifecycle using ITSM/ticketing tools, ensuring SLA adherence.
Perform remote troubleshooting, root cause analysis, and coordinate escalations to internal SMEs or external vendors.
Support laptop imaging, deployment, configuration, and asset management activities.
Maintain and update technical documentation, SOPs, and knowledge base articles.
Ensure compliance with IT security policies, patching, antivirus, and endpoint protection standards.
Communicate effectively with users, providing timely updates and resolution status.
Prepare incident reports, trend analysis, and operational documentation as required.

Qualifications and prerequisites:

Must Have Skills:

Bachelor’s degree in B.Sc., BCA, B.Tech, BE, or equivalent experience.
3–5 years of experience in Desktop Support / IT Support Analyst / Helpdesk role.
Strong hands-on experience with Windows OS, Office 365, Exchange Online, Active Directory, Skype/Teams, OneDrive.
Experience in hardware troubleshooting, laptop configuration, and peripheral support.
Familiarity with remote support tools and enterprise ticketing systems.
Excellent problem-solving, communication, and customer-handling skills.
Willingness to work in a 24x7 support environment.

Preferred Skills:

Exposure to MacOS and Linux environments
Knowledge of Active Directory user/group/DL management.
Basic understanding of networking (DNS, DHCP, VPN).
Experience with ITIL-based processes; ITIL/Microsoft certifications are a plus.
Familiarity with endpoint security and patch management tools.

Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and an HR Business Partner round.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
Documenting work that brings everyone on the same page.
Maturity to choose between synchronous and asynchronous collaboration.
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Apply Now

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it support ticketing tool jobs in maharashtra

Analyst, IT Support

Technical Support Engineer – SDE

Cloud Ops Engineer

Desktop Support Engineer L1

Information Systems Engineer 3

SAS Administrator

Engineer - Network Operations & Support

Network Engineer

Desktop Support

Technical Support Consultant

Technical Support Consultant

Technical Support Executive

Local IT Infra Team

Techinical Support Engineer

NETWORK OPERATIONS & TRANSMISSION MONITORING SPECIALIST - PuneVOIS

Associate - Digital Platform Support

NOC Engineer - L2

IT Ops Analyst IV

Platform Operations Implementation

Techno Functional Consultant Loan Domain

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