chennai tamil nadu case manager Jobs – 250 Open Jobs Today

Incident Manager | Offshore
Photon —Chennai, Tamil Nadu
- Software troubleshooting
- Microsoft Office
- SQL
Communications Specialist
Tamil Nadu Infrastructure Fund Management Corporation (TNIFMC) —Chennai, Tamil Nadu
- From ₹50,000 a month
- Email
- Social media management
- Writing skills
- English
Quick apply
2d
Sales Manager-Chennai
Clix Capital —Chennai, Tamil Nadu
- Full-time
Legal Manager / Legal Coordinator
Sree Subhiksha Housing and Enterprises Pvt Ltd —Chennai, Tamil Nadu
- ₹3,25,000 - ₹5,50,000 a year
- English
- Bachelor's degree
- Driving
Quick apply
Associate, Technical Manager, Risk Management Group
DBS Bank —Chennai, Tamil Nadu
- Full-time
Mobilization Associate Manager
Accenture —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Communication skills
Assistant Manager -Investor Relations
Eicher —Chennai, Tamil Nadu
- Medicine
- Finance
- Master's degree
- Health insurance
Construction Manager
Larsen & Toubro —Chennai, Tamil Nadu
- Project management
Team Lead - CDI
Arcadia —Chennai, Tamil Nadu
- Hybrid work
- Microsoft Excel
- Management
- SQL
- Health insurance
Employee Service Manager, APAC
IGT —Chennai, Tamil Nadu
- Microsoft Excel
- Human resources
- AI
5d
Assistant Manager
Guidehouse —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Workday FINS/PSA Test Lead
WPP —Chennai, Tamil Nadu
- Hybrid work
- ERP systems
- AI
- SDLC
Clinic Manager
Kosmoderma —Gandhi Nagar, Tamil Nadu
- ₹45,000 - ₹75,000 a month
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
Quick apply
13d
Test Data Management - Practice Manager / HEAD
Novature Tech —Chennai, Tamil Nadu
Sr Manager, Product Management
paypal —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- AI
- Health insurance
- Paid time off
9d
Dpty. Mgr - DAC(EV CDMM)
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Master's degree
- Project management
- Bachelor's degree
Deputy Manager - TRIMS (EV CDMM)
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Master's degree
- Project management
- Bachelor's degree
Downstream Process Excellence Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Project management
- Presentation skills
REGIONAL OPERATIONS MANAGER
Rhenus SE & Co. KG —Chennai, Tamil Nadu
- Online application
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
7d
Deputy Manager - Program Management
Mahindra & Mahindra Ltd —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree

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Incident Manager | Offshore

Photon -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Jira
ITIL Certification
Software troubleshooting
Microsoft Office
SQL
Scripting
ServiceNow

Full job description

Incident Manager - Job Description

Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.
Monitoring alerts or incidents and acknowledgement per defined SLA.
Perform health check activities and monitor performances of infrastructure components & applications.
Engage third parties (as required) to support resolution for Supplier Services
Initiate the technical bridge upon Major Incident declaration.
Engage Incident commander/ supervisor/on call manager.
Engage other technical teams to support resolution for supplier services.
Confirmation with end users for issue resolution and update all stakeholders on technical bridge.
Keep the incident updated as per discovery or end user information on real time basis.
Engage technical manager and technical teams to provide updates in case of major incidents via bridge call and update playbook throughout the call.
Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations.
For P1/P2 incidents, where vendor is involved, ensuring that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution.
Ensuring Outage notifications are sent by the technical manager in case of major outages. Following up with technical managers to get the status of the incident on regular intervals.
Receiving Management reports on a periodical interval and assessing the reports for any opportunities for areas of Improvement.
Creating reports on ITSM tool for weekly incident trends and share with the required stakeholders.
Perform proactive problem management.
Validating the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization and configuration item are accurate.
Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.

Must Have

Experience in Jira, Monitoring & ServiceNow tools
MS Office Tools
Ability to create monitoring dashboard
Ability to drive MI calls
Strong Problem-Solving skills

Good to Have

Any Scripting/programming language
ITIL certification
SQL basics

Apply Now

Refine Your Search

case manager jobs in chennai tamil nadu

Incident Manager | Offshore

Communications Specialist

Sales Manager-Chennai

Legal Manager / Legal Coordinator

Associate, Technical Manager, Risk Management Group

Mobilization Associate Manager

Assistant Manager -Investor Relations

Construction Manager

Team Lead - CDI

Employee Service Manager, APAC

Assistant Manager

Workday FINS/PSA Test Lead

Clinic Manager

Test Data Management - Practice Manager / HEAD

Sr Manager, Product Management

Dpty. Mgr - DAC(EV CDMM)

Deputy Manager - TRIMS (EV CDMM)

Downstream Process Excellence Lead

REGIONAL OPERATIONS MANAGER

Deputy Manager - Program Management

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