kamakshipalya bengaluru karnataka customer success manager Jobs – 2324 Open Jobs Today

Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Customer Success Manager - US Accounts
PinnacleU —Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- English
- Communication skills
Quick apply
7d
Senior Customer Success Manager, Learning Solutions, Asia
Cytiva —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Travel
- In-person
4d
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Assistant General Manager (AGM) – Customer Success
Kidvento Education and Research —Bengaluru, Karnataka
- Master's degree
- Project management
- Bachelor's degree
Quick apply
5d
Sr. Manager - Customer Success / Loyalty Program Manager
Herbalife —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Marketing
8d
Customer Success Manager, US
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Sales
- Bachelor's degree
Problem Manager
ALSTOM —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
Strategic Customer Success Manager (Enterprise B2B SaaS - US)
Unifize —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Computer Science
- Engineering
- Public speaking
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Customer Success Manager, US, RBS - Strategic Account Services
ADCI - BLR 14 SEZ - F07 —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Sales
Customer Success Manager, US, RBS - Strategic Account Services
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Sales
Customer Success Manager/ Account Manager (SMB)
Plum Benefits —Bengaluru, Karnataka
- Full-time
- Health insurance
Customer Success Manager
Almabase —Bengaluru, Karnataka
- Full-time
- Remote
- Customer service
- AI
- Communication skills
Manager, Customer Success
Netradyne —Bengaluru, Karnataka
- Salesforce
- Analysis skills
- Leadership
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Customer Success Manager - EMEA
Tracxn Technologies —Bengaluru, Karnataka
- Full-time
- Team management
- Communication skills
Customer Success Manager-APAC cluster
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- English
- Travel
- APIs
Quick apply
Customer Success – Associate Manager / Manager / Senior Manager
Spring People —Bengaluru, Karnataka
- Sales
Regional Channel Manager
Lenovo —Bengaluru, Karnataka
- Full-time
- AI
Sr Account Manager/ Director Sales & Customer Success
Tru Global Software —Bengaluru, Karnataka
- Full-time
- Sales
- AI
- Negotiation
Implementation Manager
Merlin AI [YC 24] —Bengaluru, Karnataka
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- Project management
- In-person
- Communication skills
Quick apply
9d

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Customer Success Manager - Strategic Accounts

Richpanel
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹15,00,000 - ₹25,00,000 a year

Qualifications

Analysis skills
Project management
Bachelor's degree
Account management
Communication skills

Full job description

Quick Highlights

Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
Reports to: Head of Customer Success
Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
Shifts: Rotational, including US time-zone support
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
Location: In-office. Bangalore, India.
Compensation: INR 15 – 25 LPA, depending on experience.
Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.

About the Role

As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes.

You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.

Responsibilities

Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
Maintain <5% churn rate across your portfolio.
Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
Run QBRs/MBRs tying Richpanel adoption to ROI, CX metrics, and business outcomes.
Identify risks early and execute structured mitigation plans, surfacing upsell and cross-sell opportunities.
Lead onboarding for new customers, ensuring automation and workflows go live on time.
Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
Contribute to evolving playbooks, renewal forecasting, and success frameworks.
Represent the voice of the customer, influencing product roadmap and integrations.

Outcomes

Retain 85% GRR annually
Focus on protecting existing revenue and proactively reducing churn and downgrades.
Maintain 80% coverage of your customer portfolio
Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
Onboard 5 customers per month and score 90% on the Success Kit implementation
Success Kit = paid onboarding package ($2,000) + quality check to ensure implementation excellence.
Reduce Surprise Churn to 20%
Develop early warning signals and proactive intervention strategies.

What Success Looks Like

Strong GRR & NRR across your accounts, with consistent renewals and expansions.
High automation adoption (30–60% per account) and measurable improvements in CSAT, resolution time, and cost savings.
Identified upsell and cross-sell opportunities through alignment of features with business goals.
Recognized internally as an escalation point and workflow expert.
Built turnaround plans to successfully prevent churn.
Recognized by customer leadership as a trusted advisor.

Requirements

4+ years of experience in Customer Success or Account Management in SaaS.

Proven track record of owning renewals, onboarding, adoption, and expansions.
Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
Strong problem-solving skills — able to map workflows, identify churn risks, and design automation strategies.
Excellent communication and storytelling abilities.
Hands-on approach — able to build playbooks, workflows, and success plans.
SaaS experience required; e-commerce or CX automation experience preferred.
B.Tech degree or equivalent.
Strong technical aptitude, project management, and analytical skills.

Benefits

What We Offer

Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighbourhood
Quarterly team outings and off-sites
Chance to make a meaningful impact in a rapidly growing startup

‍

Important Notes

This is an in-office position based in Bangalore, India.
The role requires night shifts to align with US customer hours.
Our culture prioritizes results and ownership — expect autonomy and responsibility.

Quick apply

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