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Specialist III - CLM Technology

Cencora -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Contract management
Azure
Engineering
Supply chain
Master's degree
ServiceNow
Cloud computing
Business Administration
Application support
MBA
Leadership
Communication skills

Full job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Shift Time : 2 PM to 11 PM IST

Primary Duties

Lead execution of Icertis product implementations and enhancements, ensuring delivery within scope, timeline, and quality standards.
Oversee requirements gathering, functional design, and act as the primary escalation point for complex issues.
Represent the team in customer interactions, including remote and on-site engagement.
Mentor team members and facilitate knowledge sharing across the group.

Detailed Responsibilities

Manage and lead Icertis Contract Intelligence (ICI) product implementations for enterprise business units, including planning, execution, financials, and customer relationships.
Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools.
Develop knowledgebase articles and training documentation for both internal staff and customers.
Provide consultation on product features, review customer implementation, and offer configuration/web enhancements for optimal user experience.
Ensure successful delivery through project management best practices, customer alignment, and stakeholder management.
Track and resolve issues, proactively engage in troubleshooting, root cause analysis, and solutioning.

Solution Design

Collaborate with client business stakeholders to conceptualize, design, and formulate best-practice solutions utilizing Icertis platform capabilities.
Translate business requirements into functional specifications and system designs.
Validate solution design against scope, schedule, and effort considerations for every engagement.

Configuration

Lead system configuration and deployment activities for multiple customer implementations.
Implement new changes by applying functional skills to customer environments, ensuring configuration aligns with best practices and business needs.

Platform Maintenance

Oversee platform upgrades and routine maintenance for assigned customer implementations.
Ensure all operational activities, integrations, and enhancements are carried out efficiently, leveraging identified process improvements.

Team Leadership

Manage a team of consultants, providing guidance, mentorship, and subject matter expertise.
Foster a culture of knowledge sharing and continuous learning through formal and informal training opportunities.

Qualifications

Minimum 6 to8 years’ experience in application support or functional consulting, ideally with direct exposure to Icertis.
Track record of at least one complete or partial functional implementation from discovery through delivery.
Excellent communication, client management, and problem-solving skills.
Ability to work in rotational shifts and willingness to travel as required.

Preferred Qualifications

An engineering degree from a reputed institution; MBA or similar advanced degree is a plus.
Experience implementing Contract Management or Supply Chain applications (CLM/SCM) preferred.
Exposure to Azure, cloud computing, and enterprise IT environments.

Experience and Educational Requirements

6–8 years of relevant experience.
Hands-on experience with Icertis platform implementations, configurations, and upgrades.
Effective stakeholder management and ability to coordinate with cross-functional teams.
Strong understanding of contract lifecycle management, templates, business rules, clauses, and workflow design

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Apply Now

Refine Your Search

customer success specialist jobs in pune maharashtra

Specialist III - CLM Technology

Shared Services P2P Specialist or Analyst

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Specialist Business Consultant (AI)

Customer Support Specialist, Regulatory Reporting

Application Specialist

Associate Customer Success

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Specialist, Project Management

Implementation Lead

Founder's Office

Sr. Learning Specialist

Product Owner

Customer Success Specialist [Immediate Hiring]

EDI Axway B2Bi Service Operations Specialist

Workforce Services Specialist

Learning Operations Specialist

Senior Analyst

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