telangana customer support representative Jobs – 487 Open Jobs Today

L1 Support Team Leader
Redwood Software Inc. —Hyderabad, Telangana
- Email
- Presentation skills
- APIs
- Leadership
IT Internal Auditor
TriNet —Hyderabad, Telangana
- Microsoft Access
- Oracle
- Computer Science
- Health insurance
7d
Manager, Customer Support Services
TriNet —Hyderabad, Telangana
- Microsoft Office
- Master's degree
- Analysis skills
- Health insurance
Customer Service Representative
Impleo consulting —Hyderabad, Telangana
- ₹20,500 - ₹28,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
Quick apply
Customer Support Representative
Cafe Desire —Karkhana, Hyderabad, Telangana
- ₹10,000 - ₹32,000 a month
- Full-time
- Hospitality
- English
- Master's degree
Quick apply
12d
Customer Service Representative
Callhealth pvt services limited —Gachibowli, Hyderabad, Telangana
- ₹15,000 - ₹18,000 a month
- Weekend availability
- CRM software
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
14d
Quality Analyst - International voice
unifyCX —Hyderabad, Telangana
- Bachelor's degree
- Communication skills
Quick apply
6d
Senior Customer Contact Optimization Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Salesforce
- Master's degree
- Health insurance
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
13d
Specialist Assistant Manager - Talent Services (Performance Management - Process Specialist) - Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
9d
Customer Service Representative - India
Foundever —Hyderabad, Telangana
- Rotational shift
- English
- 12th Pass
- Bachelor's degree
Trainee Technical Support Representative - Contract
Ghostpunch Games —Hyderabad, Telangana
- Rotational shift
- English
- Windows
- Communication skills
Inbound Sales Representative Analyst-Voice
Accenture —Hyderabad, Telangana
- Full-time
Product Solutions Consultant
TriNet —Hyderabad, Telangana
- Microsoft Excel
- PMP
- Salesforce
- Health insurance
- Paid time off
SALES REPRESENTATIVE- KARIMNAGAR
Kokuyo Camlin —Karimnagar, Telangana
AI Engineer
PepsiCo —Hyderabad, Telangana
- Remote
- Master's degree
- Bachelor's degree
- APIs
12d
Senior Consultant - P&O HCM Transformation
Sandoz —Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- APIs
- Flexible schedule
Field Sales Representative
Padmashri Group —Hyderabad, Telangana
- ₹20,000 - ₹80,000 a month
- Full-time
- Sales
- Business development
- Travel
- Cell phone reimbursement
Quick apply
8d
Business Development Representative
Genesys —Telangana
- Online application
- Sales
- Salesforce
- Business development
SALES REPRESENTATIVE- HYDERABAD
Kokuyo Camlin —Hyderabad, Telangana

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Software Engineer, 5 Lpa, Fresher jobs in Hyderabad, Telangana

L1 Support Team Leader

Redwood Software Inc.
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Presentation skills
APIs
Leadership
Communication skills

Full job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The L1 Support Team Leader is an experienced people leader responsible for managing a team of L1 Support Representatives, ensuring operational excellence, driving team performance, and improving processes. This role handles complex leadership scenarios, contributes heavily to quality, training, and continuous improvement efforts, and acts as a key operational anchor for the L1 organization. Regularly addresses complex staffing, performance, customer escalation, and operational challenges with minimum guidance. Influences improvements beyond the immediate team and contributes meaningfully to Support-wide initiatives.

Lead, coach, and develop a full team of L1 Support Representatives, including performance management.
Conduct structured 1:1s, team meetings, and continuous coaching to improve overall team capability.
Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc) and create action plans to maintain or improve performance.
Handle complex escalations, customer-critical situations, and operational incidents with autonomy.
Perform detailed ticket audits and provide structured, actionable feedback.
Is able to turn complex problems into simpler ones for prompt resolution.
Successfully helps unblock complex issues for the team or takes ownership of those when required.
Drives training initiatives and displays end-to-end ownership of the trainee onboarding process.
Identify and analyze operational trends; propose and lead improvement initiatives proactively.
Partner with internal teams to address recurring issues or raise systemic concerns.
Is able to proactively identify customer sensitive situations/scenarios, provide visibility of those to the corresponding audience and come up with a proposed set of actions to successfully manage those to guarantee customer satisfaction.
Promotes and leads training initiatives for the L1 team based on escalation trend analysis to reduce escalation ratios, increased L1 resolution power and higher customer satisfaction.

YOUR EXPERIENCE

5–7 years in technical support roles and 2+ years in technical team leadership.
Demonstrated success managing KPIs and team performance.
Results oriented and analytical mindset.
Strong experience handling escalations and operational incidents.
Proven experience leading small to medium size projects/initiatives.
Strong technical foundation across OS, databases, networking, and API concepts.
Seen as a reliable go-to leader for the L1 support team in seeking guidance, assistance and unblocking complex scenarios.
Deep understanding of support operations, SLAs, and workload management.
Advanced ability to interpret data, trends, and performance metrics and utilize those to come up with solutions and tangible actions proactively.
Skilled in coaching, conflict resolution, and escalation handling.
Strong communication skills with customers and internal stakeholders of different levels.
Is able to adapt the communication style depending on the audience.
Skilled at building presentations, reports and analysis.
Holds a strong understanding and displays full awareness of the operation’s main KPI, both, from a real time as well as historical trend standpoint.
Skilled at identifying relevant changes in KPI trends, finding out the reasons behind those changes and determining if any actions are deemed necessary for correction.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]

Apply Now

Refine Your Search

customer support representative jobs in telangana

L1 Support Team Leader

IT Internal Auditor

Manager, Customer Support Services

Customer Service Representative

Customer Support Representative

Customer Service Representative

Quality Analyst - International voice

Senior Customer Contact Optimization Analyst

Associate - Customer Care - Non - Voice 5A

Specialist Assistant Manager - Talent Services (Performance Management - Process Specialist) - Hyderabad

Customer Service Representative - India

Trainee Technical Support Representative - Contract

Inbound Sales Representative Analyst-Voice

Product Solutions Consultant

SALES REPRESENTATIVE- KARIMNAGAR

AI Engineer

Senior Consultant - P&O HCM Transformation

Field Sales Representative

Business Development Representative

SALES REPRESENTATIVE- HYDERABAD

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