Bengaluru Karnataka Part time night shift Jobs – 114 Open Jobs Today

Team Leader
Computacenter —Bengaluru, Karnataka
- Night shift
- Microsoft Excel
- Management
- Salesforce
Customer Support Specialist-Payroll Integrations
Rippling —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Bachelor's degree
- APIs
Customer Support Manager, Contractor Hub
Rippling —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
3d
Bartender
Vro hospitality —Indiranagar, Bengaluru, Karnataka
- ₹18,000 - ₹40,000 a month
- Weekend availability
- Serving
- Hospitality
- Customer service
- Flexible schedule
- Food provided
Quick apply
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Trainee Test Engineer (Quality Assurance)
Ghostpunch Games —Bengaluru, Karnataka
- Weekend availability
- Communication skills
Service Desk Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- Analysis skills
3d
Technical Service Specialist - Europe
SolarEdge —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Computer skills
Quick apply
BDA (Business Development Associate)
Bhanzu( formerly Exploring Infinities Edtech Private Limited) —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹4,50,000 - ₹5,50,000 a year
- Full-time
- Salesforce
- English
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
9d
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
13d
Customer Service Representative II
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Oracle
- Microsoft Office
- Bachelor's degree
14d
HR Service Delivery New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Customer Service Associate – Bangalore
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Night shift
- CRM software
- Customer service
- English
Salesforce Administrator
RingCentral —Bengaluru, Karnataka
- Full-time
- Salesforce
- Bachelor's degree
- Paid holidays
- Paid sick time
US IT Recruiter
People10 Technosoft —Bengaluru, Karnataka
- Full-time
- Recruiting
- Communication skills
- Time management
Sr Customer Service Representative
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Oracle
- Microsoft Office
- Bachelor's degree
Software Support Engineer - I
Esko —Bengaluru, Karnataka
- Weekend availability
- English
- Bachelor's degree
- Work from home
9d
Research Associate – International Voice Calling
m360 Research —Bengaluru, Karnataka
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
Business Analyst, Logistics
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Computer Science
- English
Quick apply
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Bachelor's degree

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Team Leader

Computacenter -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Power BI
ITIL Certification
Microsoft Excel
Management
BMC Remedy
Salesforce
Team management
ServiceNow
Communication skills

Full job description

Location: IN - Bangalore 24/7 | Job-ID: 216580 | Contract type: Standard | Business Unit: Service Desk

Life on the Team

The Team Leader – Global Service Coordination is responsible for managing end‑to‑end service coordination activities across multiple global regions. The role oversees a team of Service Coordinators engaged in handling Incidents, Requests, Change tasks, Dispatch management, Logistics coordination, and Field Operations support.
The position requires strong leadership capabilities, operational discipline, stakeholder collaboration, and the ability to deliver consistent service performance in a 24×7 global environment. The role demands night shift availability to effectively support US and UK business hours.

What you'll Do:

1. People Leadership & Team Management

Lead, supervise, and develop a team of 15+ Global Service Coordinators.
Conduct structured performance reviews, coaching sessions, and competency development plans.
Ensure adherence to company policies, code of conduct, and HR compliance frameworks.
Maintain team schedules, leave planning, and shift adherence.

2. Service Coordination & Workflow Management

Oversee and manage coordination across key workflows:
Incident Management: Assignment, prioritization, follow‑up, coordination with technical teams, and ensuring SLA adherence.
Service Requests: Review, triage, and coordinate fulfillment activities, ensuring accurate documentation.
Change Management: Validate pre‑requisites, schedule field resources, and ensure change readiness and closure compliance.
Dispatch Management: Assign field engineers or technicians based on skills, region, and availability.
Logistics Coordination: Facilitate part movement, RMA requests, shipping, vendor coordination, and tracking.
Field Operations Support: Coordinate site visits, access requirements, prerequisites, and live communication between customers and field teams.

3. Operational & Performance Management

Ensure team compliance with SLA, OLA, and KPI targets (response times, dispatch accuracy, update cadence, etc.).
Maintain consistent queue hygiene, aging control, and ticket quality standards.
Ensure all activities are documented within Service Now, ITSM tools according to defined processes.
Implement continuous improvement initiatives aimed at improving efficiency, accuracy, and customer experience.

4. Escalation Governance

Act as the primary escalation point for service coordination issues.
Collaborate with engineering, support, logistics vendors, field operations, and service delivery teams to resolve escalated cases.
Provide timely communication and updates to internal and external stakeholders.

5. Reporting, Analytics & Documentation

Prepare and maintain daily/weekly/monthly operational reports using Power BI and Excel.
Analyze operational trends, ticket patterns, repeat issues, and resource utilization.
Present performance insights and improvement recommendations to leadership.
Maintain process documentation, SOPs, and workflow instructions as per audit and compliance standards.

6. Compliance, Quality & Governance

Ensure compliance with corporate standards, regulatory guidelines, data security policies, and audit requirements.
Maintain high quality in ticket handling, documentation, and communication.
Facilitate process adherence within Incident, Request, Change, Dispatch, and Field Ops workflows.

What you'll Need

Minimum 1.5 years of people management experience in Global Service Coordination, Service Desk, NOC, or related support functions.
Prior experience managing a team of 10 or more staff.
Understanding of ServiceNow, ITSM processes (Incident, Request, Change, Dispatch).
Ability to manage operations in high‑volume, time‑sensitive environments.
Excellent communication and stakeholder management skills across global teams.
Experience with Power BI, advanced Excel, or equivalent analytical/reporting tools.
Familiarity with ITSM systems such as ServiceNow, Remedy, Salesforce, Freshservice, or equivalent.
Exposure to Dispatch, Field Operations, Logistics workflows, or coordination-based service delivery environments.
Certifications such as ITIL Foundation are an added advantage.
Leadership & People Development
Service Delivery Orientation
Process Excellence & Governance
Data Analysis & Reporting
Escalation & Crisis Management
Stakeholder Collaboration
Communication & Professionalism

About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Apply Now

Refine Your Search

part time night shift jobs in bengaluru karnataka

Team Leader

Customer Support Specialist-Payroll Integrations

Customer Support Manager, Contractor Hub

Bartender

Customer Success Account Manager

Trainee Test Engineer (Quality Assurance)

Service Desk Analyst

Technical Service Specialist - Europe

BDA (Business Development Associate)

HR Service Delivery Associate

Customer Service Representative II

HR Service Delivery New Associate

Customer Service Associate – Bangalore

Salesforce Administrator

US IT Recruiter

Sr Customer Service Representative

Software Support Engineer - I

Research Associate – International Voice Calling

Business Analyst, Logistics

Customer Service Analyst

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