Jp Nagar 2nd Phase Karnataka Senior operations manager Jobs – 2861 Open Jobs Today

Senior Manager, Client Services
Autodesk —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- AI
10d
Operations Manager
Nexifyr Consulting Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Management
- PMP
- Project management
Quick apply
1d
Senior Account Manager cum internal Auditor
Eminence Gifts Corporate Gift solution —Banashankari, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Senior Manager - Security Operations
Mimecast —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Budgeting
- Leadership
Senior Manager, Strategy & Operations, Insight
The/Nudge Institute —Bengaluru, Karnataka
- Analysis skills
- Communication skills
Division Manager - Operations
Laundryheap —Bengaluru, Karnataka
- Full-time
- Leadership
Quick apply
Senior IT Operations Service Manager
Blue Mantis —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
Quick apply
Implementation Manager
Merlin AI [YC 24] —Bengaluru, Karnataka
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- Project management
- In-person
- Communication skills
Quick apply
10d
Senior Manager
Ethnus —Bengaluru, Karnataka
- Full-time
- AWS
- Leadership
Manager, Support and Business Operations
Kenvue —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Management
- Master's degree
- Analysis skills
Senior Manager – Manufacturing Test Operations
Arm —Bengaluru, Karnataka
- Email
- Analysis skills
- C++
- Team management
Senior Manager – Screening Operations
Niramai —Bengaluru, Karnataka
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Operations Excellence Manager, Sports
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Senior Product Manager
DrinkPrime —Bengaluru, Karnataka
- Full-time
- Product management
- Communication skills
Manager – Production / Senior Production Engineer / Production Lead (Bengaluru - Whitefield)
SAN Engineering and Locomotive Company Limited —Bengaluru, Karnataka
- Up to ₹12,00,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Health insurance
Quick apply
1d
Assistant Vice President - Delivery Manager
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
Senior Manager - PED
Kennametal —Bengaluru, Karnataka
- Remote
- Engineering
- Bachelor's degree
- Manufacturing
Facility Manager – Campus Operations
ArtPark - I-Hub for Robotics and Autonomous Systems Innovation Foundation —Bengaluru, Karnataka
- Engineering
- Bachelor's degree
- Team management
3d
Senior Operations Executive, Speed Team
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Sr. Manager Procurement Mech
Schneider Electric —Bengaluru, Karnataka
- Online application
- English
- Project management

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Senior Manager, Client Services

Autodesk -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
10 days ago

Qualifications

SOX
Analysis skills
Bachelor's degree
Customer support
Data visualization
SaaS
AI
Negotiation

Full job description

Job Requisition ID #

26WD98355

Position Overview

The Senior Manager – Client Services is a key leadership role responsible for driving end-to-end customer operations, vendor performance, and service excellence across globally distributed teams. This role will lead transformation initiatives by integrating AI-driven capabilities, optimizing vendor partnerships, and enhancing customer success outcomes. The ideal candidate will bring a strong blend of operations leadership, customer success mindset, vendor governance, and data-driven decision-making, with the ability to recommend and execute strategic initiatives aligned with organizational growth and digital transformation goals.

Responsibilities

Customer Success & Service Excellence

Championing a customer-first culture, ensuring seamless experiences across all touchpoints
Drive initiatives to improve customer satisfaction, retention, and value realization
Partner with cross-functional teams to reduce customer friction and enhance service delivery
Ensure consistent delivery of 24/7 global support operations aligned to business SLAs

AI & Digital Transformation

Leverage AI/ML, automation, and analytics tools to improve service efficiency, quality, and scalability
Identify opportunities to deploy AI in quality monitoring, case routing, forecasting, and self-service enablement
Partner with technology teams to modernize systems and digitize customer and agent experiences
Drive adoption of data platforms and tools (e.g., OpsHub, CRM, reporting systems) to enhance decision-making

Vendor & Partner Management

Lead governance of managed service vendors to ensure delivery excellence
Monitor vendor performance through KPIs, SLAs, and operational metrics
Drive accountability, continuous improvement, and cost optimization across vendor engagements
Manage escalations and ensure alignment with contractual commitments and business goals

Data Analytics & Insights

Utilize data analytics to identify trends, risks, and opportunities across operations
Build and track KPIs, dashboards, and performance metrics to drive informed decisions
Translate complex data into actionable insights and strategic recommendations
Ensure data integrity, reporting accuracy, and visibility for leadership reviews

Strategic Planning & Execution

Develop and execute strategic initiatives aligned with customer operations and business growth
Drive transformation across people, process, and technology
Balance workforce strategy between in-house teams and managed services
Lead initiatives to improve efficiency, scalability, and cost-effectiveness

Operational Excellence & Risk Management

Ensure smooth execution of daily operations with a focus on quality, productivity, and compliance (e.g., SOX)
Identify operational risks and implement mitigation strategies
Lead backlog reduction, process improvements, and service stabilization efforts
Oversee quarter-end readiness and revenue-impacting processes

Leadership & People Development

Lead, mentor, and develop high-performing teams across regions
Foster a culture of accountability, collaboration, and continuous improvement
Drive employee engagement, capability building, and change adoption
Influence and align stakeholders across global teams

Key Skills & Competencies

Customer-Centric Mindset – Deep understanding of customer success and experience
AI & Digital Acumen – Ability to leverage technology for operational transformation
Vendor Management – Strong governance, negotiation, and partnership skills
Analytical Thinking – Data-driven decision-making and problem-solving
Strategic Leadership – Ability to align operations with long-term business goals
Communication & Influence – Strong stakeholder management across all levels
Adaptability & Change Leadership – Driving transformation in dynamic environments

Success Measures

Improvement in Customer Satisfaction (CSAT/NPS)
Vendor performance against SLAs and KPIs
Adoption and impact of AI-driven initiatives
Reduction in operational inefficiencies and backlogs
Enhanced team productivity and engagement
Delivery of strategic programs aligned with business growth

Minimum Qualifications

Bachelor’s degree in Business, Operations, Technology, or related field
15+ years of experience in customer operations, client services, or vendor management
Proven experience managing global teams and outsourced vendors
Strong understanding of customer success frameworks and service delivery models

Preferred Qualifications

Experience in SaaS / Technology / Customer Support environments (24/7 global operations)
Exposure to AI, automation, and digital transformation initiatives
Strong analytical skills with experience in data visualization and reporting tools
Demonstrated ability to lead large-scale transformation programs

#LI-GC3

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Apply Now

Refine Your Search

senior operations manager jobs in jp nagar 2nd phase karnataka

Senior Manager, Client Services

Operations Manager

Senior Account Manager cum internal Auditor

Senior Manager - Security Operations

Senior Manager, Strategy & Operations, Insight

Division Manager - Operations

Senior IT Operations Service Manager

Implementation Manager

Senior Manager

Manager, Support and Business Operations

Senior Manager – Manufacturing Test Operations

Senior Manager – Screening Operations

Operations Excellence Manager, Sports

Senior Product Manager

Manager – Production / Senior Production Engineer / Production Lead (Bengaluru - Whitefield)

Assistant Vice President - Delivery Manager

Senior Manager - PED

Facility Manager – Campus Operations

Senior Operations Executive, Speed Team

Sr. Manager Procurement Mech

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