Kolkata West Bengal Technical associate Jobs – 229 Open Jobs Today

Process Associate
Wipro Limited —Kolkata, West Bengal
- Night shift
- Customer service
- English
- Bachelor's degree
5h
Senior Principal Consultant - Databricks Technical Lead
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
IN_Senior Associate_Anaplan_EPM_Advisory_PAN India
PwC —Kolkata, West Bengal
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
6d
Associate - SaT - GOV - SaT - TCF - Infrastructure Advisory - Kolkata
EY —Kolkata, West Bengal
- Civil engineering
- Management
- Computer Science
IN_Senior Associate_SAP BASIS_SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Events & Sponsorships Center of Excellence Associate
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Office
- Administrative experience
- Analysis skills
IN_Senior Associate-Oracle fusion Technical-Oracle-Advisory-Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- Master's degree
App Security Specialist
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
2d
Associate Consultant - Bidding
CyberSWIFT Infotech Pvt. Ltd. —Salt Lake City, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Senior Principal Consultant, Databricks Tech Lead
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Principal Consultant, Databricks Tech Lead!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Associate, Specialist, Credit Analysis, Middle Market, Institutional Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Writing skills
- Finance
EYP-Deals-Associate Manager
EY —Kolkata, West Bengal
- Finance
- Master's degree
- Analysis skills
IN_Senior Associate_SAP PS_SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
3d
Senior Engineer - MS, Network-8
NTT Ltd —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Computer networking
8d
IN-Senior Associate – SAP ABAP– SAP – Advisory – Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- ERP systems
- Master's degree
IN-Manager_SAP PS_Enterprise Apps SAP_Advisory PAN India
PwC —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
3d
Senior Engineer - MS, Network-8
NTT DATA —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Computer networking
9d
Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
7h
Senior Principal Consultant, Technical PM with Databricks knowledge
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply

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Process Associate

Wipro Limited -
Kolkata, West Bengal

Apply Now

Job details

Fresher
5 hours ago

Qualifications

Customer service
English
Bachelor's degree
Typing
Communication skills

Full job description

Job Description

Job Title: Process Associate

City: Kolkata

State/Province: West Bengal

Posting Start Date: 6/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Candidates should have Excellent English Communication Skills and Excellent Typing skills.

Desired candidate Profile :

H.Sc / Graduate freshers with good communication.

US healthcare Exp will be an advantage.
Knowledge of basic computer operations.
Willingness to work in the late evening and night shifts.
Courteous with strong customer service orientation.
Good listening and speaking skills.
Typing speed 30/90%
SVAR test mandatory.
Work from office only.

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Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

technical associate jobs in kolkata west bengal

Process Associate

Senior Principal Consultant - Databricks Technical Lead

IN_Senior Associate_Anaplan_EPM_Advisory_PAN India

Associate - SaT - GOV - SaT - TCF - Infrastructure Advisory - Kolkata

IN_Senior Associate_SAP BASIS_SAP_Advisory_Kolkata

Events & Sponsorships Center of Excellence Associate

IN_Senior Associate-Oracle fusion Technical-Oracle-Advisory-Kolkata

App Security Specialist

Associate Consultant - Bidding

Senior Principal Consultant, Databricks Tech Lead

Senior Principal Consultant, Databricks Tech Lead!

Senior Associate, Specialist, Credit Analysis, Middle Market, Institutional Banking Group

EYP-Deals-Associate Manager

IN_Senior Associate_SAP PS_SAP_Advisory_Kolkata

Senior Engineer - MS, Network-8

IN-Senior Associate – SAP ABAP– SAP – Advisory – Kolkata

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Senior Engineer - MS, Network-8

Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group

Senior Principal Consultant, Technical PM with Databricks knowledge

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