Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.
We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.
At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview
Gallagher Center of Excellence is seeking a Digital Implementation Specialist with a passion for creating seamless digital experiences. The Implementation Specialist plays a key role in supporting successful client deliveries by executing essential delivery tasks across multiple projects. This role focuses on ensuring that assigned work is completed to a high, consumer grade standard, contributing to the overall quality and consistency of client outcomes.
The individual will work in a task driven environment, collaborating closely with crossf unctional teams including backend developers, project managers, and client facing stakeholders. Comfortable working from Jira boards and structured briefs, the Implementation Specialist will be expected to interpret requirements accurately, manage time effectively, and deliver work within agreed timelines while minimizing rework.
This role requires strong attention to detail, the ability to work independently, and confidence in managing multiple projects simultaneously. The successful candidate will demonstrate reliability, efficiency, and ownership of their deliverables, maintaining quality and consistency even in a fast paced, multi-project setting.
How you'll make an impact
Responsibilities:
1. JIRA Expertise: Proficient in analysing and interpreting JIRA tickets to deliver effective solutions, ensuring amendments are executed with precision, reliability, and adherence to project requirements.
2. Content Management: Skilled in utilizing Content Management Systems (CMS) to efficiently add, update,and manage web page content or email updates, ensuring accuracy and alignment with organizational standards.
3.
Website Configurations: Comprehensive understanding of website configurations, including but not limited to:
- Page planning and website architecture
- Content hierarchy and organization
- Document and asset uploads
4. Quality Assurance: Adapt at conducting thorough testing and validation of updates and changes to ensure optimal functionality and performance. Proactively identify, document, and report bugs or issues, collaborating with cross-functional teams to implement effective resolutions.
5. Accountability and Ownership: Demonstrates a strong sense of ownership by taking full accountability for tasks and projects, ensuring timely and precise delivery while maintaining high-quality standards.
6. Continuous Improvement: Proactively identifies opportunities for improvement in web solutions, offering innovative suggestions to enhance functionality, optimize performance, and elevate the overall user experience.
Competencies:
Teamwork & Interpersonal Skills: Effectively working as part of a team while fostering a collaborative environment that promotes wider relationships and strong communication skills.
Strategic Thinking: Thinks ahead and plans for future needs.
Problem-Solving: Identifies and resolves issues efficiently. Uses critical thinking to find effective solutions.
Stakeholder Management: Ensures effective communication and collaboration with colleagues.
Project Management: Engages with multiple projects simultaneously. Ensures projects are completed on time and within budget.
About you
Qualifications
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Minimum Required Degree: Bachelor of Computer Application, Bachelor of Computer Engineering.
- Preferred Degree: BCA , BE
- Certificate(s)/Special Training: Web/Software Development
Required Skills and Experience:
Strong Communication: Comfortable reporting progress to colleagues across various disciplines.
- Time Management: Capable of independently completing tasks within prescribed deadlines.
- Analytical Thinking: Ability to comprehend complex content structures and apply them effectively.
- Quality Focus: Adherence to quality assurance standards and expectations.
- Task Execution: Proficient in interpreting instructions from Jira tickets and understanding project requirements.
- Problem-Solving: Proactive in identifying and flagging issues to project team members as they arise.
Additional Information
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:
- Medical Insurance and Parental Medical Insurance
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Accidental Insurance and Life Insurance
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Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
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Flexi Benefits Plan – Tax Savings Plans
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Educational expense reimbursement
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Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
Other benefits include:
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Employee Wellness Programs
- Training programs
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And more..
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
