Kerala Product owner / solution Jobs – 106 Open Jobs Today

Lead I - Business Analysis
UST Global —Thiruvananthapuram, Kerala
- Urgently hiring
- Analysis skills
- Agile
- Communication skills
Consultant I
UST Global —Thiruvananthapuram, Kerala
- Product management
- APIs
- Agile
Project Manager II
UST Global —Thiruvananthapuram, Kerala
- Azure
- Microsoft Outlook
- AWS
Strada Pay - Regional Manager
Strada Global —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid time off
11h
Automation Test Analyst
JK Lucent —Kerala
- Full-time
- Computer Science
- Java
- Bachelor's degree
Lead Mobile Release Engineer
Elixr Labs —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Azure
- DevOps
- AWS
TD and E-TD-Business analyst O&G- Senior
EY —Kochi, Kerala
- ERP systems
- Master's degree
- Bachelor's degree
Business analyst-Clinical - Senior
EY —Kochi, Kerala
- ERP systems
- Master's degree
- Bachelor's degree
Lead I - Software Testing (Mobile Automation)
UST Global —Thiruvananthapuram, Kerala
- Java
- SDLC
SAP ABAP Consultant - UI/Fiori
Dynamed Healthcare Solutions Pvt Ltd. —Infopark-Kochi, Kochi, Kerala
- ₹7,50,000 - ₹10,00,000 a year
- Full-time
- Agile
- In-person
- Paid sick time
Quick apply
14d
Agile_DE - AWS Cloud Native - Full Stack Architect - GDSF02
EY —Kochi, Kerala
- Computer Science
- Java
- Master's degree
Lead I - Software Engineering - AS400
UST Global —Thiruvananthapuram, Kerala
- Databases
- SQL
- Communication skills
Software Project Manager
NOV Inc. —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- PMP
AI Product Marketing Manager
McFadyen Digital —Thiruvananthapuram, Kerala
- Full-time
- Remote
- Oracle
- PMP
- Salesforce
Quick apply
13d
Android Developer
retailcloud software solutions Pvt Ltd —Calicut, Kerala
- ₹22,000 - ₹65,000 a month
- Full-time
- Java
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Senior QA Engineer
Clebu Technology Solutions —Kochi, Kerala
- ₹1,00,000 - ₹1,25,000 a month
- Full-time
- Hybrid work
- English
- Java
- JavaScript
Quick apply
1d
Business Development Executive (BDE) – Global Business
Knowledge Artisans Private Limited —Calicut, Kerala
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Master's degree
Quick apply
3d
Architect I - Enterprise Solutions
UST Global —Thiruvananthapuram, Kerala
- System design
- Databases
- Analysis skills
13d
Lead II - Software Testing (Selenium & Rest Assured)
UST Global —Thiruvananthapuram, Kerala
- Java
- APIs
Jr. QA Engineer
retailcloud software solutions Pvt Ltd —Calicut, Kerala
- ₹18,000 - ₹22,000 a month
- Full-time
- Computer Science
- Bachelor's degree
- APIs
- Health insurance
- Paid time off
Quick apply

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Lead I - Business Analysis

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

Qualifications

Knowledge management
ITIL Certification
Incident management
Business analysis
Analysis skills
ITIL
ServiceNow
Agile
Communication skills

Full job description

ID: 58478

5 - 7 Years

1 Opening

Trivandrum

Role description

ServiceNow Business Analyst

We are looking for a ServiceNow Business Analyst to support ongoing enhancement and operational activities within the ServiceNow platform. The role involves reviewing all ad-hoc requests, working closely with requestors and fulfillment owners, and documenting clear and actionable requirements. The analyst will ensure that each request is properly understood, analyzed, and translated into meaningful improvements that align with business needs and platform best practices

Responsibilities include:

Reviewing incoming ServiceNow ad-hoc requests and understanding the underlying business need, including determining the root cause, expected outcomes, and whether the request fits into existing processes or requires new capabilities.
Collaborating with requestors and fulfillment groups to clarify expectations, validate feasibility, identify constraints, and assess the overall business impact before recommending an approach.
Gathering requirements through discussions, workshops, and process reviews, and documenting user stories, functional requirements, acceptance criteria, detailed process flows, data requirements, and dependencies to ensure clarity for technical teams.
Identifying when new ServiceNow forms need to be created or when existing forms require enhancements, analyzing user interactions, data capture needs, compliance considerations, and integration requirements with downstream processes.
Defining form fields, layout, behavior, UI policies, validation rules, client-side logic, and user experience expectations, and working closely with technical teams during design, configuration, and review cycles to ensure the final output meets business needs.
Identifying opportunities for automation using Flow Designer, workflows, business rules, catalog tasks, and scheduled actions to reduce manual effort, eliminate redundancies, improve turnaround time, and streamline fulfillment processes.
Assessing requests to identify Knowledge Base article opportunities and partnering with content owners to create, enrich, and maintain articles that support consistency, reduce recurring issues, and promote a self-service culture.
Recommending self-service improvements by converting manual processes into intuitive catalog items, guided forms, workflow-driven actions, or enhanced service portal features that improve user experience and reduce support workload.
Acting as a liaison between business teams, fulfillment groups, and the ServiceNow platform team, ensuring clear communication, managing expectations, facilitating discussions, and providing continuous updates throughout the lifecycle of enhancements.
Supporting user acceptance testing by preparing test cases aligned to requirements, coordinating testing activities with stakeholders, validating system behavior, identifying defects, and ensuring that delivered functionality meets documented expectations before production deployment.
We have an immediate need for a position to review all ad-hoc requests and work directly with fulfillment owners to analyze and document requirements and recommendations related to creating forms, developing forms with automation, identifying Knowledge Base opportunities, and driving self-service improvements across the platform.

Preferred capabilities include:

Understanding of ServiceNow ITSM modules and familiarity with how various components such as Incident, Request, Change, Knowledge, and CMDB interact within business workflows.
Ability to analyze processes, identify inefficiencies, recommend improvements, and translate business challenges into practical ServiceNow solutions.
Strong communication, analytical, and documentation skills, with the ability to simplify complex concepts, articulate requirements clearly, and maintain comprehensive records of discussions and decisions.
Familiarity with Agile practices, including working with backlogs, participating in sprint ceremonies, refining user stories, and collaborating in iterative cycles, along with an understanding of ITIL concepts to align enhancements with standardized service management processes

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or other relevant ServiceNow certifications.

ITIL Foundation or understanding of ITIL-based service management practices.

Experience working with ServiceNow request fulfillment, catalog development, and workflow automation.

Knowledge of Service Portal configuration principles and user experience best practices.

Ability to work collaboratively with cross-functional teams, including technical developers, product leads, and business stakeholders.

Strong problem-solving mindset with the ability to break down complex requirements into structured, actionable steps

Skills

Business Analysis,knowledge management,servicenow,itsm,incident management,request management,change management,cmdb,agile

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

Refine Your Search

product owner / solution jobs in kerala

Lead I - Business Analysis

Consultant I

Project Manager II

Strada Pay - Regional Manager

Automation Test Analyst

Lead Mobile Release Engineer

TD and E-TD-Business analyst O&G- Senior

Business analyst-Clinical - Senior

Lead I - Software Testing (Mobile Automation)

SAP ABAP Consultant - UI/Fiori

Agile_DE - AWS Cloud Native - Full Stack Architect - GDSF02

Lead I - Software Engineering - AS400

Software Project Manager

AI Product Marketing Manager

Android Developer

Senior QA Engineer

Business Development Executive (BDE) – Global Business

Architect I - Enterprise Solutions

Lead II - Software Testing (Selenium & Rest Assured)

Jr. QA Engineer

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