india technical director Jobs – 3229 Open Jobs Today

Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Director, Project Engineering
Xylem —Vadodara, Gujarat
- Full-time
- Engineering
- Master's degree
- Project management
Technical Director - Roads
WSP —Bengaluru, Karnataka
- Management
- B.Sc
- Master's degree
Assistant Technical Director
BOT VFX —Chennai, Tamil Nadu
- Full-time
- APIs
- Linux
- Communication skills
7d
Lead- Effects Technical Director
Industrial Light & Magic —Mumbai, Maharashtra
- Scripting
Lead- Effects Technical Director
Disney —Mumbai, Maharashtra
- Scripting
DELIVERY DIRECTOR
Coforge Ltd. —Greater Noida, Uttar Pradesh
- DevOps
- Master's degree
- Agile
Sr. AI Ops Engineer
Fractal31 —Remote
- ₹35,00,000 - ₹45,00,000 a year
- Full-time
- Remote
- Azure
- Java
- AWS
- Work from home
Quick apply
Business Administration Manager
Rielta Security International Private Limited —Pune, Maharashtra
- From ₹60,000 a month
- Full-time
- English
- Microsoft Office
- Administrative experience
- Cell phone reimbursement
Quick apply
Project Director
Infineon Technologies AG —Malacca, Andaman and Nicobar Islands
- Full-time
- Management
- Engineering
- Master's degree
Regional Sales Manager (North)
SB Scaffolding India Pvt Ltd —Gurugram, Haryana
- From ₹6,00,000 a year
- Full-time
- Business development
- In-person
- Leadership
- Health insurance
Quick apply
General Manager – Technical Services
Prasol Chemicals —Khopoli, Maharashtra
- Doctoral degree
- Master's degree
- Bachelor's degree
Vice President – Technical (Real Estate / Infrastructure).
Thanu Associates —Bengaluru, Karnataka
- ₹18,00,000 - ₹30,00,000 a year
- Full-time
- PMP
- Master's degree
- Project management
Quick apply
Director Engineering
Electronic Arts —Hyderabad, Telangana
- AI
- Leadership
- Communication skills
- Paid time off
3d
Chief Engineer
GITAM University —Visakhapatnam, Andhra Pradesh
- ₹1,25,000 - ₹1,50,000 a month
- Full-time
- Hospitality
- Master's degree
- Administrative experience
- Health insurance
- Food provided
Quick apply
Assistant Technical Director (ATD)
Framestore —Mumbai, Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
Solutions Delivery Head / Technical Program Manager
Techefficio —Mandamarri, Telangana
- Full-time
- Remote
- Azure
- Computer Science
- PMP
Associate Director-RMS Financial Crime Technical and Subject Matter Leader
EY —Gurugram, Haryana
- Bachelor's degree
- Communication skills
Director - Delivery
Gnani Innovations —Bengaluru, Karnataka
- Management
- Conflict management
- Agile
Offshore Delivery Manager – Consulting & Analytics Delivery
Weaver and Tidwell India LLP —Indira Nagar, Bengaluru, Karnataka
- Azure
- SharePoint
- Agile

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Director, Technical Support

Qualys -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Computer Science
B.Sc
Technical support
Master's degree
Bachelor's degree
B.E.
Business Administration
MBA
Leadership
Communication skills

Full job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Director of Technical Support is responsible for leading a global technical support organization that delivers world-class customer support for enterprise customers operating in complex SaaS and cybersecurity environments. This role provides strategic leadership, operational direction, and technical oversight to ensure the successful delivery of support services that drive customer satisfaction, product adoption, and long-term customer success.

The Director will lead and mentor highly skilled technical support teams across multiple regions, ensuring operational excellence, rapid incident response, and proactive customer engagement. This leader will establish clear priorities, accountability frameworks, and performance standards to ensure the support organization operates efficiently while maintaining the highest levels of customer experience.

As a senior leader within the Customer Experience organization, the Director of Technical Support will act as the primary escalation authority for critical customer incidents and security-related issues, coordinating closely with Engineering, Product Management, QA, and Operations to drive rapid resolution and transparent communication during high-impact events.

This role also serves as a key advocate for the voice of the customer, ensuring that product feedback, usage insights, and support trends are shared with internal teams to continuously improve product quality and customer experience.

Qualifications and Key Responsibilities

5+ years of leadership experience managing technical support teams, including at least two years in senior management roles.
6+ years of experience in enterprise technical support or customer-facing technical roles within SaaS, cloud, or cybersecurity environments.
Bachelor’s degree (BE/BS) in Computer Science, Engineering, or related technical field required; MBA or advanced degree is a strong plus.
Demonstrated success delivering enterprise-grade technical support for large-scale IT environments and SaaS platforms.
Proven ability to lead high-performing global teams, including remote and distributed support organizations.
Serve as the primary escalation authority for critical incidents (P1/P2), driving cross-functional coordination and ensuring rapid resolution of high-impact customer issues.
Lead incident management and war-room coordination for security incidents, platform outages, or major customer escalations.
Ensure clear communication with customers and stakeholders, including delivery of Root Cause Analysis (RCA) documentation and post-incident reviews.
Establish and monitor key operational metrics, including Time to Resolution (TTR), SLA compliance, escalation rates, and customer satisfaction metrics.
Define and implement support processes, operational standards, and continuous improvement initiatives to enhance support delivery.
Drive innovation in support operations through automation, workflow optimization, and self-service support capabilities such as knowledge bases and intelligent support systems.
Act as a Trusted Technical Advisor for strategic customers, participating in executive-level customer engagements, including Monthly or Quarterly Business Reviews (MBRs/QBRs) when required.
Participate in the product development and release cycle, ensuring the support organization is fully prepared for new product launches and feature releases.
Ensure support teams receive continuous technical training and enablement on cybersecurity technologies, cloud platforms, and evolving threat landscapes.
Demonstrate strong communication, leadership, and decision-making skills, with the ability to navigate complex technical and operational challenges.

Apply Now

Refine Your Search

technical director jobs in india

Director, Technical Support

Director, Project Engineering

Technical Director - Roads

Assistant Technical Director

Lead- Effects Technical Director

Lead- Effects Technical Director

DELIVERY DIRECTOR

Sr. AI Ops Engineer

Business Administration Manager

Project Director

Regional Sales Manager (North)

General Manager – Technical Services

Vice President – Technical (Real Estate / Infrastructure).

Director Engineering

Chief Engineer

Assistant Technical Director (ATD)

Solutions Delivery Head / Technical Program Manager

Associate Director-RMS Financial Crime Technical and Subject Matter Leader

Director - Delivery

Offshore Delivery Manager – Consulting & Analytics Delivery

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