R. T. Nagar Bengaluru Karnataka Centre administrator Jobs – 57 Open Jobs Today

Technical Analyst
Computacenter —Bengaluru, Karnataka
- Computer Science
- Customer service
- SQL
Network - SD WAN/LAN Implementation
Tata Consultancy Services —Bengaluru, Karnataka
- Bachelor's degree
- Python
7d
SOC operator
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Windows
Salesforce Marketing Cloud Senior Developer
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- SQL
- Scripting
Packaged/SaaS Application Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- APIs
IT Applications Developer- Netsuite Platform Engineer
Forterro —Bengaluru, Karnataka
- Salesforce
- ERP systems
- Analysis skills
Consultant Technical Lead - Microsoft SharePoint
Société Générale —Bengaluru, Karnataka
- Azure
- Windows
- Project management
Vice- Principal
Universal Education —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a year
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Analysis skills
Quick apply
Tech Lead
Sterlite Technologies Limited —Bengaluru, Karnataka
- Computer Science
- Salesforce
- SQL
Quick apply
ServiceNow Software Engineer
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
ServiceNow Lead Software Engineer
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- AWS
ServiceNow Software Engineer II
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- AWS
Senior Engineer - MS, Network-4
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- AWS
TS Cross Technology Systems Integration Specialist
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Azure
- AWS
SOC operator
NTT DATA —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Windows
Preschool Teacher
Kids Kingdom Preschool and Daycare —Marathahalli, Bengaluru, Karnataka
- ₹18,000.00 - ₹26,644.72 a month
- Full-time
- Childcare
- Classroom experience
- In-person
Quick apply
10d
TS Cross Technology Systems Integration Specialist
NTT DATA —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Azure
- AWS
Senior Engineer - MS, Network-4
NTT DATA —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- AWS
Splunk Engineer — Enterprise & Cloud Platform (Tier II)
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- AWS
- Computer networking
6d
AWS Cloud Engineer
Paxcom —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply

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Technical Analyst

Computacenter -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

BCS
Telephony
Computer Science
Customer service
Call center
SQL
Analysis skills
VoIP
Bachelor's degree
ITIL
Scripting
Communication skills
Information Technology

Full job description

Location: IN - Bangalore 24/7 | Job-ID: 216136 | Contract type: Standard | Business Unit: IT Consulting

Life on the team
We are seeking a highly skilled and experienced Senior Genesys Administrator to join our dynamic IT team. The ideal candidate will be responsible for the administration, configuration, and maintenance of our Genesys contact centre platform. This role requires a deep understanding of Genesys solutions, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams to ensure the optimal performance of our customer service operations.

What you will do

Administration and Maintenance:
Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting.
System Upgrades and Patching: Plan and execute system upgrades, patches, and enhancements to ensure the platform remains up-to-date and secure.
Performance Optimization: Analyse system performance and implement improvements to enhance efficiency and reliability.
User Support and Training: Provide technical support and training to end-users and other IT staff on Genesys functionalities and best practices.
Integration Management: Manage integrations with other systems and applications, ensuring seamless data flow and interoperability.
Incident Management: Respond to and resolve system incidents and outages, conducting root cause analysis and implementing preventive measures.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
Compliance and Security: Ensure the Genesys platform complies with industry standards and security policies.
Customer Onboarding: Support the onboarding of new customers, ensuring a smooth and efficient transition onto the Genesys platform.
Innovation Improvements: Drive innovation by identifying and implementing improvements to the Genesys platform and related processes.

What you'll need

Bachelor’s degree in computer science, Information Technology, or a related field.
Experience: Minimum of 5 years of experience in administering Genesys or other contact centre solutions.
Technical Skills: Proficiency in Genesys Cloud, Cloud solutions; knowledge of SIP, VoIP, and telephony systems; experience with SQL and scripting languages.
Certifications: Genesys Certified Professional (GCP) or equivalent certification preferred.
Soft Skills: Strong analytical and problem-solving abilities; excellent communication and interpersonal skills; ability to work independently and as part of a team.
Experience with cloud-based contact centre solutions.
Familiarity with ITIL processes and best practices.
Experience in a customer service or call centre environment.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

centre administrator jobs in r. t. nagar bengaluru karnataka

Technical Analyst

Network - SD WAN/LAN Implementation

SOC operator

Salesforce Marketing Cloud Senior Developer

Packaged/SaaS Application Engineer

IT Applications Developer- Netsuite Platform Engineer

Consultant Technical Lead - Microsoft SharePoint

Vice- Principal

Tech Lead

ServiceNow Software Engineer

ServiceNow Lead Software Engineer

ServiceNow Software Engineer II

Senior Engineer - MS, Network-4

TS Cross Technology Systems Integration Specialist

SOC operator

Preschool Teacher

TS Cross Technology Systems Integration Specialist

Senior Engineer - MS, Network-4

Splunk Engineer — Enterprise & Cloud Platform (Tier II)

AWS Cloud Engineer

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