bengaluru karnataka help desk Jobs – 145 Open Jobs Today

Sr Lead, Service Delivery - IT Service Desk
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Windows
- Communication skills
Manager- IT Helpdesk
Navi Limited —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Windows
13h
RRN000371 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
- Time management
IT Technical Support Analyst
Sartorius —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
Manager- IT Employee Services (Service Desk)
Koch —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Supervising experience
Front Desk Executive - 686920
WeWork India Management —Bengaluru, Karnataka
- Customer service
- Front desk
- Communication skills
Technical Support Specialist - L1 (Hybrid)
Smartsheet —Bengaluru, Karnataka
- Night shift
- Salesforce
- English
- SQL
- Commuter assistance
Helpdesk Senior Representative - ITIL
NTT Ltd —Bengaluru, Karnataka
9d
Helpdesk Analyst - Fluency in English and Spanish
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Spanish
- English
- Bachelor's degree
Executive- Digital Learning Platform & Support
Aastrika Foundation —Koramangala, Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Email
- Software troubleshooting
- Bachelor's degree
- In-person
- Health insurance
- Work from home
Quick apply
7d
IT Help Desk Engineer - TKC
FINACPLUS GLOBAL SERVICES PRIVATE LIMITED —Bengaluru, Karnataka
- Weekend availability
- Azure
- Software troubleshooting
- Windows
Quick apply
7d
Product Support Analyst
Infor —Bengaluru, Karnataka
- Software troubleshooting
- Customer service
- Writing skills
Customer Support Associate
Changejar Technologies —Bengaluru, Karnataka
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Health insurance
- Food provided
RRN000368 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Helpdesk Associate-ITSM
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Google Suite
- Software troubleshooting
- Customer service
8d
RRN00016893 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Support Specialist IV
Lytx —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
IT Support Engineer
Glentec Engineering —Bangalore City, Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Global Help Desk Intern
Guidewire Software —Bengaluru, Karnataka
- Full-time
- Computer Science
- B.Sc
- Windows
- Health insurance
- Paid time off
RRN00017172- Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills

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Sr Lead, Service Delivery - IT Service Desk

Northern Trust Corp. -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Avaya
IT service management
Process improvement
Windows
ServiceNow
Citrix
Communication skills
Intune
Help desk

Full job description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr Lead, Service Delivery - IT Service Desk

Work Location – Bangalore

Job: Information Technology

Key Responsibilities

Service Delivery & Operations

Drive high-performing, day‑to‑day Service Desk operations, ensuring effective ticket management, escalation, and resolution while consistently meeting end‑user expectations.
Own end‑to‑end Service Desk service delivery outcomes, including responsiveness, reliability, and customer satisfaction.
Serve as the primary escalation point for critical operational issues, major incidents, and executive‑level support needs.
Lead and participate, as required, in Incident, Problem, and Critical Incident Management processes related to IT Service Desk operations.

Service Quality, Governance & Metrics

Track and continuously improve SLAs, KPIs, and experience‑based metrics to drive service quality and accountability.
Provide clear, actionable performance reporting to leadership, including incident trends, call volumes, and improvement outcomes.
Lead service reviews, driving measurable performance improvements and a customer‑first mindset.

Automation, Tooling & Continuous Improvement

Drive automation and self‑service initiatives to reduce manual effort, improve first‑contact resolution, and enhance end‑user experience.
Identify opportunities for workflow optimization, intelligent routing, knowledge improvements, and proactive support.
Continuously evaluate ITSM processes and tools to improve efficiency, scalability, and operational resilience.
Lead service improvement initiatives focused on process maturity, tooling enhancements, and cross‑site standardization.

Partner Experience & Enablement

Build strong, collaborative relationships with business stakeholders, technology teams, and vendors.
Act as a trusted advisor on service delivery, ensuring transparency, alignment, and effective communication.
Model and enforce consistent customer service standards to ensure every user feels supported and valued.
Ensure effective onboarding of new services, including training, documentation, and operational readiness.
Oversee the development and maintenance of training materials and knowledge articles to support analyst effectiveness and self‑service adoption.
Ensure adherence to organizational risk, security, and compliance requirements, including timely remediation of security findings and audit actions within IT Service Desk operations.

Technical Skills & Qualifications

10+ years of experience in technology roles, with proven experience leading IT Service Desk / Help Desk environments.
Strong command of ITSM practices, including Incident, Problem, and Major Incident Management.
Demonstrated success improving end‑user experience, reducing repeat contacts, and driving efficiency through automation and process improvement.
Experience with call center management tools such as Cisco CUIC, Verint, and/or Avaya.
Strong understanding of modern end‑user computing across Microsoft enterprise platforms (Intune, Entra ID, MFA, M365, ServiceNow, Copilot, VDI/Citrix, Windows 365).
Experience partnering with senior business stakeholders and executive leadership.
Data‑driven mindset with the ability to leverage ITSM reporting and service metrics to drive decisions and outcomes.
Excellent communication, organizational, and stakeholder‑management skills, with the ability to thrive in a fast‑paced, high‑volume environment.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Apply Now

Refine Your Search

help desk jobs in bengaluru karnataka

Sr Lead, Service Delivery - IT Service Desk

Manager- IT Helpdesk

RRN000371 - Application Tech Support Practitioner

IT Technical Support Analyst

Manager- IT Employee Services (Service Desk)

Front Desk Executive - 686920

Technical Support Specialist - L1 (Hybrid)

Helpdesk Senior Representative - ITIL

Helpdesk Analyst - Fluency in English and Spanish

Executive- Digital Learning Platform & Support

IT Help Desk Engineer - TKC

Product Support Analyst

Customer Support Associate

RRN000368 - Application Tech Support Practitioner

Helpdesk Associate-ITSM

RRN00016893 - Application Tech Support Practitioner

Support Specialist IV

IT Support Engineer

Global Help Desk Intern

RRN00017172- Application Tech Support Practitioner Copy 01

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